Customer Service High School

Mark Russo

Email: ********@************.***

Address:

City: Carol Stream

State: IL

Zip: 60188

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Facility Technician with proven ability to work independently and maintain high levels of productivity.Proficient in a variety of audio/video products for commercial and residential use.Excellent customer service skills

Educational Background:

High School Dipolma from Forest View, Mt Prospect IL 1/2001 to 6/1979 (General)

Job History / Details:

Summary

Experienced Facility Technician with proven ability to work independently and maintain high levels of productivity.Proficient in a variety of audio/video products for commercial and residential use.Excellent customer service skills

Skills

Extensive projector and screen knowledge

Customer relationship building

Equipment problem resolution

Strong initiative

Strong mechanical skills

Strong team player

Strong written and verbal communication skills

Supervisory experience

Ability to accept instruction

Willingness to attend further training

Wire knowledge

Ability to communicate with product tech support

Inventory control practices

Good judgment

Good multi-tasker

Have own tools

Interior/exterior equipment installation

Troubleshooting expert

Good communication skills

Hand/power tools

Basic computer skills

Willing to work night and weekends

Accomplishments

Project History

I have designed and installed A/V systems and seen through the completion of many high end restaurants, sports bars, surgical centers, offices and homes

I was given Leed Certification for 2 entertainment complexes in the city of Chicago

Reporting

Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.

Customer Satisfaction

Achieved high customer satisfaction for professional installation of equipment

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Experience

October 1985 to Current

Midwest Audio and Video Inc Carol Stream, Ill

Audio Visual Technician

Client introduction,system design,installation and customer training.

Ensured customer satisfaction by providing the highest quality of products and ensuring all equipment was properly installed and working correctly.Exceeded costumer expectations by providing hands on equipment orientation.Displayed courtesy and strong interpersonal skills with all customer interactions.Maintained composure and patience in face of difficult customer situations.Provided thorough support and problem resolution for customers.Ability to customize equipment for specific costumer requests. Used hand tools to mount, install, and secure tools.Planned work and determined appropriate tools and equipment.Maintained record accuracy by using work order reporting system.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Managed work with little supervision.

Education and Training

1979 Forest View Mt Prospect, Illinois

High School Diploma General

I have completed many mandatory Audio and Video product training classes and several on line courses on a variety of topics including product, equipment installation and P.C. based hardware programming.

Contact this candidate