Customer Service High School
Resume:
Shenickie Taylor
Email: ********@**********.***
Address:
City: Charlotte
State: NC
Zip: 28269
Country: USA
Phone: 919-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communicator with 8 years experience working in a demanding call center environment as a Customer Service and Collections Representative.
Educational Background:
High School Dipolma from Central Piedmont Community College, Charlotte NC 1/2001 to 6/1999 (Customer Service Certificate Program)
High School Dipolma from Midwood Highschool, Charlotte NC 1/2001 to 10/2012
Job History / Details:
Career Overview
Excellent communicator with 8 years experience working in a demanding call center environment as a Customer Service and Collections Representative.
Work Experience
June 2004 to July 2012
One Main Financial Ft. Mill, SC
Collection Representative III
Worked as a team member collecting on delinquent accounts.
Answered questions from clients regarding account status, and offering programs to assist with bringing their account current.
Maintained a monthly productivity goal requirement.
Provided collections and customer service during an average of 180 outbound and inbound calls per day by answering customer inquiries, solving problems.
Accurately managed my own account portfolio each month of 200 to 350 accounts.
Contacted customer to follow up on payment arrangements, cure letters, settlements, and new payment due dates.
Set up current and future dated phone payments.
Educational Background
2004 Central Piedmont Community College Charlotte, NC
Customer Service Certificate Program
1999 Midwood Highschool Charlotte, NC
High School Diploma
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