High School Customer Service

Elizabeth Friedlan

Email: ********@*************.***

Address:

City: Phoenix

State: AZ

Zip: 85044

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude even during high stress circumstances. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.

Educational Background:

High School Dipolma from Regis University, Denver CO 1/2001 to 9/1972 (Business)

High School Dipolma from Greeley West High School, Denver CO 1/2001 to 10/2012

Job History / Details:

Professional Profile

Managed Assets Officer with demonstrated success in managing delinquent business lines of credit accounts. Solutions oriented and a proven mitigator of bank loss. Articulate persuasive communicator. Strategic planning and client relationship management expert.

Qualifications

Extremely organized

Client-focused

Results-oriented

Data management

Process implementation

Client assessment and analysis

Risk management processes and analysis

Self-motivated

Persuasive communicator

Dependable

Competent

Customer needs assessment

Creative problem solving

Relevant Experience

Creative Problem Solving:

Resolved account issues through contact using effective communication and product knowledge.

Experience

February 2009 to October 2012

JP Morgan Chase Phoenix, Arizona

Managed Assets Officer

Established and maintained regular contact with guarantors and borrowers to determine reason for delinquency and best solutions for resolution. Provided options such as payment plans, modifications, foreclosures and short sales. Reviewed and provided comments in internal system on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared routine legal correspondence to engage legal partners when necessary to mitigate loss. Followed all bank policies and procedures and consistently achieved department goals

February 2007 to May 2009

JP Morgan Chase Phoenix, Arizona

Loss Mitigation Specialist III

Established and maintained regular contact with delinquent mortgagee's to determine best solution for delinquency. Gathered all financials & loan documents. Reviewed credit reports and ordered appraisals for value. Determined valuation and cost analysis for true value. Made recommendation for mitigating company loss based on sound financial evaluations. Effectively communicated with other internal customers for submission and followed processes through to completion. Followed all company policies and procedures.

August 2006 to January 2007

JP Morgan Chase Phoenix, Arizona

Collector I

Answered incoming calls from customers with delinquent mortgages. Provided accurate account information and requested payments to bring accounts current. Processed checks by phone on internal systems and provided customer confirmation. Accurately documented system and set call back dates to insure current mortgage status. Consistently exceeded all department goals and followed company policies and procedures.

Education

1970 Aims Community College Greeley, Colorado

Business

Completed business courses taken with 3.0 GPA

1969 Greeley West High School Greeley, Colorado

High School Diploma

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