Customer Service Management
Resume:
Joel Robbins
Email: abo9i2@r.postjobfree.com
Address:
City: Sulphur
State: LA
Zip: 70665
Country: USA
Phone: 337-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-focused management professional offering 32 years of progressive leadership experience. Successful in team building, motivating, and cultivating a company culture in which associates feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Educational Background:
High School Dipolma from McNeese State University, Lake Charles LA 1/2001 to 5/1982 (Business Administration)
Job History / Details:
Summary
Results-focused management professional offering 32 years of progressive leadership experience. Successful in team building, motivating, and cultivating a company culture in which associates feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Highlights
Change Agent
Consistently meets goals
Sound judgement
Metrics Driven Self-Starter
Complex problem solving skills
Calm under pressure
Computer proficient
SAP Subject Matter Expert
Experience
February 2007 to Current
PPG Industries Lake Charles, La
Silica Products Shipping Team Leader
Manage a team of 64 employees including salary, wage, and contractors, responsible for all packaging, loading,storage, and shipping of $140MM annual business.
Prepare and manage an $8MM department budget
Ensure packaging cost control by establishing long term relationships with vendors and continuous review of competitive pricing.
Ensure continuous improvement in productivity by implementing and monitoring productivity metrics while working with supervision and hourly associates to de-bottleneck and improve processes. (Utilize the Gallup Engagement Process and others)
Understand and administer the negotiated labor agreement to ensure consistent and fair management of represented employees.
Ensure that plant procedures are in place, understood, and followed so that adherence to QMS (ISO9001 and GMP) and EH&S standards is maintained.
Review CAIRs(customer action item requests): Define root cause and implement corrective actions.
Review and approve MOC (Management of change) requests
Serve as a member of the MRB (Material Review Board) for disposition of non-conforming materials.
Serve as a member of the RCLT (Responsible Care Leadership Team)
Provide job training, performance review, and coaching to enhance supervisor's skills and team performance.
November 1999 to April 2007
PPG Industries Lake Charles, La
Shipping Logistics Coordinator
Coordinate production schedules and inventories with Customer Service, Operations, and Shipping to insure timely delivery of Silica products to meet Customer Requirements.
Manage an in-plant warehouse and local outside warehouses including the ordering and inventorying of packaging supplies and the storing and shipping of finished goods.
Manage a toll packager including auditing quality and performance as well as providing packaging supplies and coordinating packaging and shipping activities.
Coordinate overall production/product flow of 300 tpd of Silica through 5 production trains to various storage bins to ensure the correct packaging and loading is accomplished to meet customer needs and requirements.
Work closely with shipping and packing supervision to ensure productivity in the department.
Order packaging supplies and work with suppliers to ensure just in time delivery following Lean Manufacturing guidelines.
Supervise hourly associates and the Quality Shipping coordinator.
March 1996 to February 2000
PPG Industries Lake Charles, La
Maintenance Supervisor
Plan work orders, labor needs, and schedule work.
Direct and manage 8 maintenance employees to ensure productivity and meet the maintenance needs in my areas of responsibilities.
Work with operations and shipping supervision to improve reliability in their areas.
Evaluate associate performance and review with them to provide feedback and improve productivity.
April 1988 to June 1996
PPG Industries Lake Charles, LA
Process Operating Technician
Produce and field test Silica from the raw material stage, through precipitation, filtering/de-watering, drying, milling, and various finishing steps through the 8 years in operations. Performed all of the operations jobs within Lake Charles Silica products up until the time of my promotion to Salary.
Operated successfully in a very mechanical oriented plant which contains a regenerative furnace, various types of precipitation, rotary dryers, spray dryers, various mills, screeners, etc.
March 1982 to May 1988
Goodyear Tire and Rubber Lake Charles, La
Retail Store Manager
Responsible for all aspects of the business including managing sales and service personnel/departments.
Local advertising and marketing.
Inventory control, servicing National Accounts, collections, appliance sales and installation, etc.
Education
1982 McNeese State University Lake Charles, La
BBA Business Administration
Coursework in Business Administration and Management as well as Economics.
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