Customer Service Engineer

Michael Voorhes

Email: *********@********.***

Address: *** ******** *****

City: Ramona

State: CA

Zip: 92065

Country: USA

Phone: 760-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael W. Voorhes

771 War Paint Drive Phone: 760-***-****

Ramona, California 92065 Cell: 760-***-****

Email: *********@********.***

Summary

Creative professional with extensive project experience from concept, development to implementation.

Administrator of end-user workstations and support of TCP/IP for the local area network (LAN).

Configure, install and maintain workstations (MAC/PC).

Talents include Desktop Computer repair, network cable installation, printer repair and multimedia installation and support.

Meticulous technical skills, excellent at juggling multiple tasks and working under pressure.

Broad industry experience includes K-12 educational and private business experience.

Understands the need for confidentiality of information being processed.

Seasoned I.T. professional with more than ten years in customer service and technical troubleshooting.

Enthusiastic individual seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Highlights

aa Microsoft Certified System Engineer (MCSE)

aa Windows XP Professional/ Vista/Windows 7 Professional

aa Knowledgeable in Mac Systems

aa Skilled in TCP/IP and WAN

aa Patient and diligent with excellent verbal skills

aa DHCP/DNS Ethernet and Firewall Proficient

aa Microsoft Certified Professional + Internet (MCP+I)

aa Install and troubleshoot Category 5 network cabling

aa Norton Ghost proficient

Accomplishments

Exceeded monthly goals by successfully handling large number of trouble calls.

Saved local High School from purchasing multimedia room to room video display, by testing and implementing a free of charge system and software solution.

Installed and setup kiosk for the school district for little or no money expenditures.

Installed "Norton Ghost " network for cloning PC's.

Setup and configure student Apple iPad carts and network.

Experience 09/2001-Current

Computer Technician Ramona, CA

Ramona Unified School district

Install software, modify and repair hardware and resolve technical issues.

Install, support and maintain educational software, including Microsoft Office 03, 07, 2010.

Issued license codes to new and existing customers.

Provide base level IT support to non-technical personnel within the business.

Provide base level IT support to school district personnel.

Manage call flow and respond to technical support needs of customers.

Resolve customer complaints and concerns with strong verbal and negotiation skills.

Display courtesy and strong interpersonal skills with all customer interactions.

Resolve customer issues in a clear, courteous and straightforward manner.

Computer Support Technician 1999-2001

J.A. Boehme and Associates Escondido, CA

Part-time consultant to individuals and companies about their computer needs. On-site customer support for installation and repair of computer systems. Troubleshooting hardware and software problems while educating owners in all aspects of computer operation.

Computer Consultant 2001-Current

M.C.S. Ramona, CA

Part-time, home-based consultant to individuals and companies about their computer needs. Build, install, train and repair computer systems. Experienced with troubleshooting hardware and software problems. Educate owners of all ages in all aspects of computer operation. Experience working with enterprise backup/restore utilities.

Teacher's Assistant 1999-2000

Regional Occupational Program (ROP) Ramona, CA

Advanced Computer Repair Class

Assist course instructor with helping students to evaluate, diagnose and repair computer systems.

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