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Customer Service Manager

Location:
Georgina, ON, Canada
Posted:
October 31, 2012

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Resume:

DC Web Gurl

Web Development & Design

*** **** ***., *******, ** L4P 6J5 Telephone: 905-***-**** Email: abo9hs@r.postjobfree.com

I am nearing completion of the two year Internet Applications and Web Development Program at Durham

College and will graduate with Honors in April of this year. I have received a wide range of instruction through

courses that explore both the creative and technical aspects of Web Development by employing the most

current and up to date technologies. I have demonstrated the ability to produce professional Websites and

Web-based applications that adhere to the current industry recommended standards u sing the following

languages and technologies:

XHTML/HTML 5 JavaScript PHP WordPress

MySQL JQUERY AJAX Joomla

CSS 3 JSON Flash/ActionScript 3 XML

I have previous skills and experience working with technology in a variety of capacities from building computer

networks to implementing custom software packages. I am proficient in many popular software packages

including; Adobe Creative Suites 5, Microsoft Office 2010 and Visio as well as possessing a well-rounded

knowledge of computer networks and hardware. I have studied various Social Media platforms, marketing

strategies and site integration as well as Search Engine Optimization, making me an asset to any business

within the industry.

"Any sufficiently advanced technology is indistinguishable from magic" - Arthur C. Clarke

Additional Technical Skills

Design Tools: Development Tools: Other:

Adobe Photoshop FTP clients Linux

Adobe Illustrator DOM Inspector, Firebug Windows OS, 98 - Win7

Adobe Dreamweaver PHPMyAdmin MS Project

Education and Professional Training

Durham College; Diploma for Successful completion of the Internet Applications & Web Development

Program (June 2012)

OpenText; FirstClass Administrator training and Certification (2003)

Adler Professional Schools; Completed courses in Professional Coaching (2002-2003)

Centennial College; Completed one year in the School of Business as part of the Computer

Programmer/Analyst program (2001-2002)

Ryerson University; Completed various courses in; Business, Accounting and Technology (1998-2000)

Work History

Account Manager Promotional Assistant

Abcbank, Toronto, ON (2006-2009) Promotional Place, Toronto, ON (2008)

Managing personal & business credit accounts Conducted research into relevant industry

contacts

Customer Service

Packaging & and distribution of Promotional

Managing local client computers and unique

CD s and materials

Software systems

Other, general duties as requested

Maintaining accurate reporting on accounts

Assisting other staff with difficult calls/training

IT Manager

Executive/Marketing Assistant

Professional Schools, Inc. Toronto, ON (2001-2003)

Toronto, ON (2004-2005)

Responsible for administration of the Local

Executive business correspondence

Area Network (LAN)

General assistance to Marketing Dept.

Responsible for Dept. Staff & equipment

Fundraising

Software licensing

Event planning

Project Management

Database development and maintenance

Setup and maintenance of remote access

Website maintenance and updates

software

Assisted in development of branded

Setup & Administration of FirstClass email

print materials

and Communication system (online courses

and discussion forums)

Network Administrator, Webmaster

Providing support and training to staff and

Toronto, ON (1998-2000)

users

Maintaining Inter/Intranet sites

Email Administration (Lotus Notes)

Web Server Administration

Database Development and Administration

Providing user support, training and

troubleshooting assistance

Ensuring data integrity (backup, migration during

upgrades, file retrieval)

Volunteer Experience

Abc Community Centre. Toronto, ON 123 Community Program. Toronto, ON

(2002) (1991-1995)

General Office Administration

General office duties

Records management

Reception

Minute-taking

Managing office equipment

Events Co-ordination

Data Entry

Tutoring; Computers, English, Math

Community Program assistance

Assistance with Network

Basic computer training

Administration

Hobbies & Interests

Being a mother of two and full time student occupies a lot of my time! Outside of that, I enjoy; reading,

baseball, jogging and surfing the Web.

References will be provided upon request, thank you for your consideration.



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