High School Customer Service

Vicki Conley

Email: ********@**-********-********.***

Address:

City: Creal Springs

State: IL

Zip: 62922

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Crystal Lake Central High School, Crystal Lake IL 1/2001 to 6/1978 (General)

High School Dipolma from Joliet Junior College, Crystal Lake IL 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Timely project completion

Problem resolution

Strong work ethic

Knowledgeable in Avaya software

Ability to utilize data in forecasting schedule needs

Strong organizational skills

Customer service experience

Good communication skill

Proficient in Excel, Power Point and WMS

Skilled at making adjustments on an as needed basis in staffing levels

Professional Experience

June 2006 to October 2012

Marion Reservation Center Marion, IL

Talent Management (Workforce Management)

Managed daily staffing needs in the voice operations department where I oversaw the schedules of 75-100 individuals.

Performed audits to ensure skills and staffing needs were matched

Made adjustments to staffing levels as needed on daily and monthly basis

Handled schedule change requests, vacation, sick time and other benefits that effected an agents schedule

Processed time clock punches and submit various payroll adjustments

December 2002 to May 2006

West Corporation Texas

Telemarketer

Worked from home as a contractor taking calls and making sales for items being offered on TV.

June 1998 to December 2002

APAC Marion, Illinois

PM Assistant Administrative Supervisor

Worked in multiple departments during tenure

Managed schedules for the night shift; duties included approving and denying vacation time and other benefits and auditing schedule adherence

Maintained hard copy files on each employee on the PM shift

Combined data on hours scheduled and used it to make sure hours were met for contractual agreements

Education

1978 Crystal Lake Central High School Crystal Lake, IL

High School Diploma General

Joliet Junior College Joliet, Illinois

Some College Accounting

Was studying for accounting and left school for a career change.

Community Service

Alderwoman for Ward 3 in Creal Springs, Ill as of January 2012. Will be on the election ballot for the same position in April of 2013.

I was appointed to this position in January 2012 and will be up for election in the same role in April 2013. My responsibilities are both to the City and to the Citizens. I represent the Citizens in my ward in regards to their needs while also taking into account what can be legally and financially done by the City. I have been certified in both OMA and FOIA as required by all city officials by the federal government.

Women On a Mission

This is a group I lead through my church and we work together to reach out and meet the various needs of our communities. This not only includes our immediate surroundings in and around the church, but also with other worldwide outreach programs.

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