Customer Service Assistant
Resume:
Marion Green
Email: abo9ft@r.postjobfree.com
Address:
City: Wake Forest
State: NC
Zip: 27587
Country: USA
Phone: 919-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Pursue employment that is challenging and rewarding utilizing my experience with hopes to
find a position that will be taken into consideration based on my experience.
Educational Background:
High School Dipolma from Empire State College, Buffalo NY 1/2001 to 6/2012 (Business, Management and Economics Busin)
High School Dipolma from Ashford University, Buffalo NY 1/2001 to 10/2012
Job History / Details:
Professional Summary
Pursue employment that is challenging and rewarding utilizing my experience with hopes to
find a position that will be taken into consideration based on my experience.
Training
Medication Aide - North Carolina Division of Facility Services
Team Building - Southern Regional AHEC (Area Health Education Center
Skill Highlights
Patient-focused care
Strong work ethic
Strong attention to detail
Multi-tasking
Customer service
Office support (phones, faxing, filing)
Excellent verbal communication
Patient-focused care
Strong work ethic
Leadership skills
Multi-tasking
Customer service
Professional Experience
05/2011 to 10/28/2012 12:00:00 AM
Murdock Developmental Center Butner, North Carolina
Health Care Technician 1
Carry out goals based on written programs to help the Intellectual Individuals who resides at the pMurdock Center to do as much for themselves as possible according to the written plan at Murdock Developmental Center.
Demonstrated activities such as bathing and dressing to train residents in daily self- care practices.
Interact with Individuals to reinforce positive behaviors and to promote social interaction.
Was instrumental in maintaining learned skills by interacting with the individuals in providing meaningful activities during structured and unstructured time.
Adheres to programs and policies to ensure appropriate treatment such as dietary requirements relating such as use of diet card, dining guidelines and safety according to policies and procedures.
Accompanied residents on shopping trips and instruct in purchase of personal items.
Restrained disruptive residents to prevent injury to themselves.
04/2004 to 10/28/2012 12:00:00 AM
Interim Home Health Care Buffalo, New York
August 2010 to April 2011
Brookdale Senior Living Wake Forest, North Carolina
Residence Assistance
Provided patients and families with emotional support and instruction in areas such as independent living, and adaptation to disability and illness.
Entertained, read and conversed with clients to keep them mentally healthy and alert.
October 2009 to April 2010
Home Instead Senior Raleigh, North Carolina
Professional Companionship
August 2005 to 10/28/2012 12:00:00 AM
Cantalician School of Learning Buffalo, New York, 14214
Teacher's Assistant
Was instrumental in working with children who had moderate to severe behavior problems.
Supervised and managed children in the absence of the teacher.
Tutored and assisted children individually and in small groups to reinforce learning concepts presented by teachers.
March 2008 to 10/28/2012 12:00:00 AM
Private Residence East Amherst, New York 14051
Home Health Aide
Be a companion to the client.
Grocery shopping, plan and prepare meals, including special diets.
Performed health-care related tasks, such as monitoring vital signs and medication under the direction of registered nurses and physiotherapists. Transport client to doctor's visits.
July 2002 to January 2004
Waltham Area Recreational Services Waltham, Massachusetts
Recreation Activity Therapist
Executed daily operations of activity of daily living, sensorimotor skills, fine motor skills, self help and independent living encouraging seniors to be more productive in their everyday lives.
Was instrumental in the suggestions of group activities and help to develop new skills and interest.
Encouraged seniors with special needs and circumstances to acquire new skills and got involved in health-promoting leisure activities, such as games, arts and crafts.
Instructed seniors in activities, such as dance, music, art and relaxation techniques, designed to meet their specific physical and psychological needs.
Tested individual's strength, motor development, and sensory perception.
July 2002 to March 2001
Autistic Services, Inc. Williamsville, New York 14221
Teacher's Assistant
Communicated with troubled teenagers who needed guidance to be placed back into the school system.
Coordinated placement of students with special needs into mainstream classes.
Successfully managed classroom order when students were disorderly.
Structured and maintained a classroom of six students when teacher was not available.
Conferred with other teachers, and administrators in order to help resolve students' behavioral and academic problems.
October 2001 to July 2002
Gateway Longview School Williamsville, New York
Teacher's Assistant
Worked with troubled teens who needed special attention to be placed back into the school system.
Maintain structure in the class room in the absence of the teacher.
Confer with teachers and administrators in order to help resolve students' behavioral and academic problems.
March 2000 to October 2001
Weinberg Campus Getzville, New York, 14068
Nurse Assistant
Performed duties in care of patients in nursing home under direction of nursing and medical staff.
Bathed, dressed and undressed patients and other duties related to patient care.
Transported patients, using wheelchair and wheeled cart and assisted patients to walk.
Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed.
Help to relieve pain with exercise and prevented disability of patients who were being rehabilitated from surgery.
March 1998 to January 2000
University of Buffalo Buffalo, New York, 14203
Customer Service
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Solicited sale of new and additional services and products.
Determined charges for services requested, collected deposits and payments, and arranged for billing.
October 1987 to February 1998
Buffalo Urban League, Inc Buffalo, New York, 14203
Bookkeeper/Administrative Assistant
Executed daily operations of maintaining a full set of books manually, prepared payroll and make deposits.
Collected and disbursed funds from cash accounts and kept records of collections and disbursements.
Spearheaded a State funded program that made grants available to assist programs in need.
Customer service relating to answering telephones, relay information to callers, receive messages and transferred calls to appropriate individuals.
Responsible for keeping the books in line for the preparation of auditing.
Education and Training
2009 Empire State College Buffalo, New York
Associate of Science Business, Management and Economics Busin
2012 Ashford University Clinton, Iowa
Bachelor of Arts Health Care Studies
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