Customer Service Manager

William (Jim) West

Email: ********@****-****.***

Address:

City: Phoenix

State: AZ

Zip: 85022

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished and motivated professional seeking new opportunities in Media, PR, Sales & Marketing. Strong multi-tasking management skills Supervisory positions, Operations & Program Management positions. Excellent written and verbal skills, broadcasting-media background. Board of Director position in event planning of nationally televised music awards show. Business Development & Customer Service, Public Speaker, Motivated, ethical and trustworthy. Proficient in Word, Excel, Outlook and other software

Educational Background:

High School Dipolma from Mesa Community College, Mesa AZ 1/2001 to 6/1983 (Business Management)

Job History / Details:

SUMMARY

Accomplished and motivated professional seeking new opportunities in Media, PR, Sales & Marketing. Strong multi-tasking management skills Supervisory positions, Operations & Program Management positions. Excellent written and verbal skills, broadcasting-media background. Board of Director position in event planning of nationally televised music awards show. Business Development & Customer Service,

Public Speaker, Motivated, ethical and trustworthy.

Proficient in Word, Excel, Outlook and other software

PROFESSIONAL EXPERIENCE

September 2011 to Current

NORTH PHOENIX CHAMBER OF COMMERCE

Business Development Specialist

* Business development for local chamber.

* Lead generation, public relations, marketing and networking.

* Communicated with clients, employees on benefits

March 2009 to September 2011

CLEAR CHANNEL-METRO NETWORKS

Producer, News and Traffic Anchor

* Multi-tasking reporter, producer,

* Writer-news and traffic anchor

* Proficient on Adobe audio editing software

August 2008 to March 2009

DOMINION ENT-TRADER MEDIA

Account Executive

* Print and Online advertising sales in assigned territory

* Relationship building with clients, servicing accounts

* Prospecting new business, cold calling

September 2004 to August 2008

SALEM COMMUNICATIONS-KKNT Radio

Radio News Anchor-Producer

* Radio News writer-editor-producer, on air anchor

* Commercial Production Manager

September 2003 to September 2004

CUMULUS MEDIA -KEKB Radio

Radio Air Personality

* Morning Drive air talent, #1 rated in daypart

* Wrote, recorded and produced radio commercial spots for clients

January 2000 to September 2003

WAITT RADIO NETWORKS

Program Director-Affiliate Public Relations Manager

* Programmed 2 radio formats delivered to 30 nationwide affiliates

* Managed staff of 8, increased affiliate count

* Edited music software on daily basis, kept programming fresh

EDUCATION,

Rincon High School - Tucson, Az Diploma

United States Air Force - Security & Military-U.S. Customs Tech School

University Of Arizona - Tucson, Az Speech & PR

Mesa College-Mesa, Az Bus. Management Certificate in AA program

Awards

Addy Award for Best Radio Spot Advertising-Georgia Ad Club

Spectrum Award for Best Radio Spot advertising-Indiana Broadcasters

Camelbacker Award- Employee of month-KMLE Radio Phoenix

CMA Awards Finalist-Country Air Personality of the Year-Large Market

Phoenix Music Award - Career Achievement in Phoenix Arizona Radio

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