Customer Service High School

Ivis Brown

Email: ********@**************.***

Address:

City: Miami Gardens

State: FL

Zip: 33169

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional with outstanding leadership ability and creative problem solving skills. Move students through the enrollment process; monitoring financial aid plan; provide student with financing options. Effective communicator able to explain complex concepts to non-technical individuals. Able to maintain highly productive working relationships with all levels within an organization. Proven ability to contribute to process improvement, teamwork, and productivity. Capable of performing multiple tasks while meeting productivity goals and critical deadline schedules in a high volume environment.

Educational Background:

High School Dipolma from ITT TECHNICAL INSTITUTE, Fort Lauderdale FL 1/2001 to 10/2012 (Computer - Network Systems Administration)

High School Dipolma from FLORIDA STATE COLLEGE AT JACKSONVILLE, Fort Lauderdale FL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Professional with outstanding leadership ability and creative problem solving skills. Move students through the enrollment process; monitoring financial aid plan; provide student with financing options. Effective communicator able to explain complex concepts to non-technical individuals. Able to maintain highly productive working relationships with all levels within an organization. Proven ability to contribute to process improvement, teamwork, and productivity. Capable of performing multiple tasks while meeting productivity goals and critical deadline schedules in a high volume environment.

Core Qualifications

Results-oriented

Operations management

Client-focused

Extremely organized

Team leadership

Data management

Process implementation

Client assessment and analysis

Self-motivated

Complex Problem Solving

Critical Thinking

Active Learning

Multi-Tasking

Technical

Research

Student Services

Customer Service

Financial Aid

Experience

2010 to Current

ATI College of Health Miami, Fl

Financial Aid Officer

Oversee student financing Conduct initial overview with students Determine Title IV eligibility Return to Title IV calculation Monitor and track Financial Aid packages Process crossovers Comply with regulations and policies with the US Department of Education Federal requirements Reconcile any discrepancy with student account Certify students through Veteran Administration Assist Director of Financial Aid with Financial Aid reports Scan all Financial Aid files Collect verification documentations as necessary Create tuition internal payment plans.

2008 to 2009

Federal Reserve Bank of Atlanta Jacksonville, Fl

Technical Support Specialist

Managed conversions for financial institutions from paper to image.

Troubleshoot and worked with financial institutions to ensure the customer meet testing and production deadlines.

Provided technical support for financial institutions on sending and receiving files via Secure Transport, Web, Connect Direct and SVPCo.

Acted as a liaison between the network administrator, and Financial Institutions to provide assistance in troubleshooting issues to determine whether they are applications related or technical.

2006 to 2008

Adjustment Specialist

Researched, reconciled and resolved highly complex problems and financial institutions concerns Troubleshoot issues associated with processing and researching error inquiries while meeting critical deadlines Prepared documentation to correct billing errors.

Maintained adjusting entry documentation to use in department reconcilement and adjustments research.

Utilized accounting system for processing suspense accounts and general ledger postings Compiled and analyzed a variety of business data and operations statistics for senior management Compiled monthly statistical reports with graphs from various sources and reported to all levels of management.

2003 to 2006

Computer Operator

Executed programs according to detailed operation scripts, reviewed results of executed programs for accuracy Monitors status of operational processes to ensure that tasks are completed timely and accurately Performs data center operations duties according to schedule and keep detailed log of activities Provided technical support to identify and troubleshoot problems Responded to departments with incidents and submitted problem tickets Monitored and controlled monitors, terminals and peripheral equipment Reported system errors/service interruptions to Production Support Responded to customer problems in a timely matter Provided 24 hour on-call support to respond to the Information Systems needs or issues of the organization to make sure system ran properly Monitored computer room physical security.

Education

ITT TECHNICAL INSTITUTE Fort Lauderdale, FL

Computer - Network Systems Administration

FLORIDA STATE COLLEGE AT JACKSONVILLE Jacksonville, FL

Computer - Information Technology

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