Customer Service Manager

Lisa Flagg

Email: ********@********.***

Address:

City: Redding

State: CA

Zip: 96002

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have over six years of retail experience with three years as a salaried manager. I am a result-oriented, hardworking and motivated employee who is dedicated to reaching company goals.

Educational Background:

High School Dipolma from Woodside Priory, Portola Valley CA 1/2001 to 6/2003 (high school diploma)

High School Dipolma from Shasta College, Portola Valley CA 1/2001 to 10/2012

Job History / Details:

Career Overview

I have over six years of retail experience with three years as a salaried manager. I am a result-oriented, hardworking and motivated employee who is dedicated to reaching company goals.

Core Strengths

conflict resolution

problem solver

enthusiastic

positive work attitude

quick learner

active listener

telephone skills

capable at group speaking

excellent communicator

capable multi-tasker

adaptable to any situation

efficient with money handling

proficient in cash management

customer service expert

proficient at opening/ closing procedures

Accomplishments

Customer Service

- helped diffuse customer conflicts quickly and efficiently at the same time getting the customer exactly what they wanted

- positive customer interactions from point of entry at the store throughout the whole process and completion after checkout

Multi- Tasking

- Capable of running customer service during busy hours while ringing people up, answering the phone, fielding customer questions and directing customers to what they are in need of

Work Experience

August 2004 to August 2006

ACE Hardware Redding, Ca.

Cashier

I began at ACE Hardware as a part-time cashier. Within the first six months I was promoted to full-time and in charge of two other cashiers. After the first year I was promoted to Assistant Store Manager and was in charge of the store when the manager was not present. I did bank runs, interviewed, hired and fired, read planograms for resets, pricing, conflict resolution with employees and any additional requests that were made of me.

August 2006 to 10/28/2012 12:00:00 AM

Lowe's Redding, CA

Cashier

I started with Lowe's as a returns cashier. Within the first year I was promoted to a head cashier who oversees other cashiers.

10/28/2012 12:00:00 AM

Lowe's Redding, CA

Customer Service Manager

I was promoted to Customer Service Manager. In this position I was responsible for the smooth running of the front end including all cashiers and head cashiers. I not only did the scheduling but was involved in new processes that came out to better our customer service specifically targeting the front end.

10/28/2012 12:00:00 AM

Lowe's Redding, CA

Seasonal Department Manager

After about a year as the customer service manager, I moved to the floor as the seasonal department manager. In the seasonal department I learned extensively about seasonal resets and planograms. Managing people became an intense part of the job along with motivating my fellow workers. I did price audits, resets, interviews for potential employees and reviews for existing employees.

10/28/2012 12:00:00 AM

Lowe's Redding, CA

Zone 1 Manager

About four years ago I was promoted to a salaried position at Lowe's as Zone 1. This position consisted of managing plumbing, electrical, outside garden and seasonal. I held my department managers accountable and to certain standards to which I expect of myself and everyone who works for me.

10/28/2012 12:00:00 AM

Lowe's Redding, CA

Zone 2

After about a year and a half as zone 1 I was moved to zone 2 which consisted of paint, windows and walls, hone organization, flooring and appliances. I carried the same manager philosophy from one zone to the next.

December 2011 to 10/28/2012 12:00:00 AM

Lowe's Redding, Ca

ASM Admin

I moved into the Admin ASM position almost a year ago. This position entails the front end, receiving, freight flow, day stocking, deliveries and the cash office. This position has developed me as a manager and pushed me to be better at adapting to new situations and finding creative solutions to issues that arise.

Educational Background

2003 Woodside Priory Portola Valley, Ca

High School Diploma

Shasta College Redding, Ca

I am one semester away from finishing my general education completed and I plan on working towards an AA degree and after that my BA in business.

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