Customer Service High School

Jason Kendrick

Email: ********@***************.***

Address:

City: Nicholasville

State: KY

Zip: 40356

Country: USA

Phone: 859-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Ticket Agent knowledgeable about ticketing. Counter Agent willing to go the extra mile to provide exceptional customer service. Advanced knowledge of Quick, Net Tracer, Decs, programs used by US Airways. In depth understanding of United Airlines operations and reservations systems. 14 years in the travel industry. Promotes long-term loyalty by establishing positive relationships with customers. Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively. Displays a calm and soothing demeanor when dealing with high stressful situations, such as, emergency landings and irregular operations.

Educational Background:

High School Dipolma from Henry Clay High School, Lexington KY 1/2001 to 6/1992 (Graudation Requirements)

Job History / Details:

Summary

Experienced Ticket Agent knowledgeable about ticketing. Counter Agent willing to go the extra mile to provide exceptional customer service. Advanced knowledge of Quick, Net Tracer, Decs, programs used by US Airways. In depth understanding of United Airlines operations and reservations systems. 14 years in the travel industry. Promotes long-term loyalty by establishing positive relationships with customers. Customer Service Agent skilled in conflict resolution through proactive communication. Listens actively to customer questions and resolves issues and disputes tactfully and effectively. Displays a calm and soothing demeanor when dealing with high stressful situations, such as, emergency landings and irregular operations.

Highlights

Aviation operations experience

Interpersonal skills

Terminal experience

Safety management

Follows procedures

Able to learn quickly

Written and oral communication skills

Experience

March 1998 to Current

Regional Elite Airline Services Lexington, KY

Airline Customer Service Agent

Briefed passengers according to company and FAA requirements. Calculated the aircraft weight and balance, performance and fuel requirements. Contributed to improvements in the SRM process, hazard analysis and assessment.Complied with customs, immigration and sabotage laws on international trips. Informed pilots potentially hazardous conditions. Maintained air-to-ground and point-to-point radio contact with aircraft commanders. Monitored the movement of aircraft to minimize delays and maximize safety. Controlled arriving, departing and transitioned aircraft in the airport. Determined special assistance needs of passengers. Directed ground crews in the loading and unloading of aircraft cargo or baggage. Ensured all crew members and passengers had complete paper credentials for admittance to all countries. Provided for the servicing, maintenance and protection of the aircraft at all times while away from home station. Trained operations staff. Transported luggage and cargo to various airport locations. Utilized communications systems to direct the movement of pilots and ground personnel. Alerted airport emergency services in cases of emergency.

October 1992 to June 1997

U.S. Navy Norfolk, VA

Signalman

Mass communication with other ships while maintaining radio silence via Morris Code, Flashing Lights, Semaphore, and Flashiest. Actively participated in firefighting teams, lookout watches, security detail, crash simulations and rescue operations.

Education

1992 Henry Clay High School Lexington, KY

High School Diploma

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