Customer Service High School

Milagros Roger

Email: ********@*****-********.***

Address:

City: N.Y

State: NY

Zip: 10456

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Seeking a company or organization where I would be able to acquire knowledge

and experience within my respective field of study.

Educational Background:

High School Dipolma from John Jay College of Criminal Justice, New York City NY 1/2001 to 6/2011 (Criminology)

High School Dipolma from John Jay College of Criminal Justice, New York City NY 1/2001 to 10/2012

Job History / Details:

Summary

Objective: Seeking a company or organization where I would be able to acquire knowledge

and experience within my respective field of study.

Experience

May 2005 to Current

Park 79 Hotel New York, New York

Front Desk Agent

Process guest reservations, check-ins and check-out procedures Successfully complete all job duties by the time requested Handle guest complaints, rate adjustments, refunds as well as third party payments Train new employees to the front desk daily functions, hotel polices and procedures Assist management with petty cash and night audit.

2003 to May 2005

Morningside- Inn New York, New York

Front Desk Supervisor / Manager

Handled all transactions in the hotel as far as tenant payments, daily and nightly audits Ordered all needed supplies for the office and building Assisted with monthly budgeting and staff payroll Processed all invoices and accounting for the main office approval Supervised a staff of six, arranged schedules, assigned assignments and handled all repair issues.

August 2000 to June 2004

NBA Store New York, New York

Customer Service Representative

Assisted customers to select and purchase specific merchandise Kept records of items on special order list, received and posted customer payments, prepared and forwarded delinquent credit card transactions to security personnel Prepared worksheets for special orders, handled cash office procedures, change orders and deposits as well as distributed cash tills to associates.

Education

2007 Monroe College Bronx, N.Y.

Associates Criminal Justice

2011 John Jay College of Criminal Justice New York, New York

Bachelor Criminology

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