Customer Service Sales

Looking for Secretary or Management Position (Cleveland/Surrounding area)

Date: 2012-10-17, 6:29PM EDT

*************@*****.***

My family recently moved here from Maryland...I am looking for a secretary position and able to start immediately! Please contact me via Email if interested. Thank you and God Bless.

OBJECTIVE:

Successful customer service professional with demonstrated experience in building positive rapport with team members, clients, and leadership to support an organizations success. Well equipped to perform within diverse work environments, adapt to new procedures, and provide unmatched customer service.

PROFESSIONAL SKILLS:

vAble to handle all duties regarding to clerical and customer service.

vVery ambitious and able to take on any responsibility.

vOrganized, effective multi-tasker with excellent coordination skills and a keen attention to detail.

vAbility to outline the problems in current employees and devise solutions.

vGreat written and verbal communication skills.

vAbility to type 50+ WPM.

EDUCATION:

Chesapeake High School 2004-2008

High School Diploma

Major: Business and Keyboarding

WORK EXPERIENCE:

Safeway Grocery Store: Pasadena, MD.

Customer Service Manager/Bookkeeper

May 2007-July 2009

Responsible for providing the best customer service to all customers.

Resolved customer's complaints on as-needed basis.

Motivated and supervised 10+ employees on daily basis.

Ensure that all the departments of the company are functioning well and provide necessary assistance when and where necessary.

Delegated responsibilities to employees to meet company's expectations.

Accurately calculated and made daily deposits of up to $25,000.

Maintained record keeping procedures without error.

Responsible for all returns, exchanges, special orders, and miscellaneous services.

Distributed all employee paychecks.

Maintain confidential records of the company.

Developed ability to work in a fast paced environment.

Daugherty Funeral Home and Cremation Service: Pasadena, MD.

Funeral Host/ Mortician Assistant

May 2009-June 2010

Removal and Transport of the remains to funeral home from the place of death.

Prepare all supplies and prepare embalming room for the mortician.

Organize equipment, materials, and tools.

Assist Funeral Director to ensure funeral and wake services are efficiently run in a respectful manner.

Escort mourners in the funeral home and at the location of the actual funeral.

Maintain and clean funeral homes and parlors.

Arrange decorations and lighting around caskets.

All Phases Painting and Remodeling: Pasadena, MD.

Office Manager

July 2009-September 2012

Analyzed professional development fees, subscriptions, licenses, registrations, and dues.

Motivated 3+ employees on a daily basis.

Delegated responsibilities to employees to meet company's expectations.

Research and resolve financial discrepancies utilizing exceptional business skills.

Prepare estimates and assess cost effectiveness of workforce relative to bids as project develops.

Coordinate with clients on changes and adjustments to cost estimates.

Resolved customer complaints on as-needed basis.

Maintained all record keeping without error.

Processed payroll timesheets and accounts payable.

Placed orders for office equipment, painting supplies, and services.

Proficient with computer literate such as Microsoft Word, Microsoft Excel, PowerPoint, Internet, Etc.

JCPenney: Glen Burnie, MD.

Seasonal Customer Service Associate

October 2009-December 2009

Welcomed all customers entering JCPenney.

Responsible for providing outstanding customer service to all customers.

Resolved customer's complaints on as-needed basis.

Responsible for answering phone calls of customers to provide all the information regarding to merchandise.

Help and support store Shrink Awareness Program and provide information to Loss Prevention.

Ensure the restock on the sales floor and defective merchandise is properly labeled.

Demonstrate and promote team work.

Perform accurate sales transaction according to JCPenney policies and procedures.

Ollie's Bargain Outlet: Pasadena, MD.

Temporary Cashier

January 2011-May 2011

Welcomed all customers entering Ollie's Bargain Outlet.

Responsible for providing the best customer service to all customers.

Ensure the display areas are organized and clean.

Resolved customer's complaints on as-needed basis.

Perform accurate sales transaction according to Ollie's Bargain Outlet policies.

Help and support store Shrink Awareness Program and provide information to management.

JCPenney: Glen Burnie, MD.

Seasonal Customer Service Associate

November 2011-January 2012

Welcomed all customers entering JCPenney.

Responsible for providing outstanding customer service to all customers.

Resolved customer's complaints on as-needed basis.

Responsible for answering phone calls of customers to provide all the information regarding to merchandise.

Help and support store Shrink Awareness Program and provide information to Loss Prevention.

Ensure the restock on the sales floor and defective merchandise is properly labeled.

Demonstrate and promote team work.

Perform accurate sales transaction according to JCPenney policies and procedures.

References Available Upon Request

Contact this candidate