Customer Service Manager

Rick Zand

Email: *********@********.***

Address: ** ******** **.

City: Brookline

State: MA

Zip: 02446

Country: USA

Phone: 617-***-****

Skill Level: Management

Salary Range: 75

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Administrative

I bring more than nine years of expertise focusing primarily on enrollment management, admissions, recruitment and marketing. My experience in higher education incorporates a very broad skill set that includes leadership, communication, reports and metrics, departmental coordination and direct student and applicant support.

Experience

Dubai American Scientific School, Dubai, UAE

Director of English Dept. (2012)

* Oversaw staff

* Developed course curriculum

* Managed student service

The New England Institute of Art, Brookline, MA

Office Manager, Admissions (2010 - 2011)

* Oversaw all administrative and marketing activities and procedures.

* Coordinated and oversaw college recruitment and orientation events.

* Hired, supervised and trained staff, coordinated diverse events and associated marketing collateral.

Assistant Director of Admissions (2009 - 2010)

* Arranged meetings with visiting families and prospective students to gain their commitment and application for enrollment to grow the student population.

* Followed up on all assigned inquiries which required extensive phone and email communications.

* Led campus tours and outreach events.

* Liaised with academic and administrative departments to ensure compliance standards and follow-through on applications and prompt responses.

Union Institute & University, Montpelier, VT 2002 - 2009

Director of Admissions (2005 - 2009)

* Employed metric and systems-based admissions management style with focus on customer service and progressive, creative recruitment techniques.

* Developed protocol for enrollment staff; hired and trained Assistant Directors and Counselors in centers at Montpelier, Brattleboro, Miami and Cincinnati.

* Increased productivity through prudent supervision and directed recruitment and retention projects; initiated new promotional programs and led enrollment team.

* Led and managed marketing efforts, including use of Internet and electronic media.

* Networked with companies and organizations for the purpose of recruiting and providing institutional employees information sessions. Networked as Chamber of Commerce member.

* Implemented database for admissions personnel to track prospective students and applicants.

* Evaluated all levels of admissions processes and recruitment strategies and goals.

Admissions Counselor (2004 - 2005)

* Concentrated on inquires, follow-up communications and responding and clarifying any questions, or issues from prospective students and their families.

* Enrolled students and managed the Lead Database.

* Counseled prospects through application process and increased enrollment, particularly in recently launched online options.

* Attended national events for recruitment, including non-profit career seminars, writing conferences, graduate school exploration events, etc.

* Led promotional media campaigns.

Events Director (2002 - 2004)

* Directed Writers`, Photography and Oral History conferences and coordinated all aspects of special events.

* Recruited conference participants, managed invoicing and collection, created and designed promotional material and managed marketing and associated budgets effectively.

* Worked with institutions and organizations in organizing events at university.

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