Customer Service High School

Allegra D. Johnson

Email: ********@**-********-********.***

Address:

City: Lindenwold

State: NJ

Zip: 08021

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Camden County College, Blackwood NJ 1/2001 to 6/2007 (Business Adminstration)

High School Dipolma from Winslow High School, Blackwood NJ 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative operations performs, reviews, control and distribute

Orientation, training and development of staff

Ensure Monthly Audit Reports

Schedule management appointments and meetings

Claims and Appeal procedures

Quality assurance

Typing 85 WPM

KSA

Microsoft Office skills

Insurance eligibility verification

Inventory systems

Online claim submission

Filing and data archiving

Meets/exceeds goals

Core Accomplishments

Customer Service:

Facilitate, process and perform orientation of new employees

Training and Development

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and ensure that all documentation is distributed and filed.

Administrative Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Research:

Investigates and analyze client complaints to identify and resolve issues.

Answered multiple phone lines, transferred calls to corresponding departments.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

July 2007 to April 2008

Camden County Board Social Service Camden, New Jersey

Camden County Board Social Service- Volunteer

Education

2014 Camden County College Blackwood, NJ

Business Adminstration

2007 Winslow High School Atco, New jersey

High School Diploma College Prep

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