Customer Service Health

Annie Mokonya

Email: ********@*************.***

Address:

City: Bowie

State: MD

Zip: 20720

Country: USA

Phone: 301-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Driven and highly analytical Healthcare professional with over ten years hands-on experience, versed in research and analysis. Seeking a position to participate and assist to the development and and implementation of new and innovative health care improvement processes .

Educational Background:

High School Dipolma from Strayer University, Washington DC 1/2001 to 6/2006 (Master of Health Services Administration)

Job History / Details:

Professional Summary

Driven and highly analytical Healthcare professional with over ten years hands-on experience, versed in research and analysis. Seeking a position to participate and assist to the development and and implementation of new and innovative health care improvement processes .

Education and Training

2006,

MBA Master of Health Services Administration

Coursework in Health Services Administration and Business:

Health Financial Management, Health Care Policy Law and Ethics (HIPAA Compliance) Health Economics, Health Information Systems, Health Services Organization Management, Health Services Planning and Marketing, Organizational Behavior, Research Strategies. Qualitative and Quantitative Methods.

Professional Experience

November 2009 to Current

SSA (General Electric) National Rehabilitation Hospital Washington DC, District Of Columbia

Registered Sleep Medicine Technologist (RGPST)

Administers various sleep studies in order to diagnose the type and extent of sleep disorders.

Performs routine patient assessments.

Hook up patients to electrodes and sensors.

Operates closed circuit television camera to observe patient during test and to record patient's sleep activities.

Scans all necessary paperwork for interpreting physician.

Enters data into computer and writes report incorporating patients medical history, completed patient questionnaires, and various sleep testing.

Scores studies for physician interpretation.

Performs Multiple Sleep Latency Test (MSLT) and Multiple Wake Test (MWT)

Posts change/enter billing information into MediTech system.

May 2006 to March 2008

Digex Inc, Laurel, MD

Business Analyst

Assisted in a team effort to complete Software Life Cycle Implementation and delivered projects on time and within budgets.

Executed special and continuous research and data analysis tasks.

Analyzed problems determine approach and also contacted company personnel at various levels to gather information and prepared reports.

Worked closely with the sales and marketing team to identify new business opportunities and add-on software packages

March 2003 to March 2006

Avery Road Treatment Center Rockville, MD

Assistant Office Coordinator

Investigated, researched, analyzed and resolved problems related to patients' accounts and data using, PC-based systems and video display terminal.

Used on-line and manual adjustments to correct data.

Verified all merchandise contracts for amount, type, number, and code.

Prepared journal entries; sales-tax reports; process cancellation orders; maintained records, data entry, and patients requested transcripts.

Researched and investigated re-entry order errors, payment discrepancies and claims discrepancies.

Maintained accurate up-to-date patient's files.

July 1999 to March 2003

Marland Kidney Care Inc, Bowie, MD

HR Assistant

Mapped the center administrative procedures.

Participated in the process for the development and assembling of the center new hire orientation packets.

Provided customer service and clerical support and responded to customer telephone inquiries.

Maintained the filling system for the human Resources Office.

Certifications

Cyber Law and White Collar Crime (Internet Regulations, Online Contracting, Consumer Protection, Employee Privacy And Online Privacy)

Information Security Basics ( Firewalls, Intrusion Detection and Prevention Systems, Authentication and Authorization Systems, Applications of Cryptography and Honeypots)

RGPST (Registered Polysomnographic Technician)

Time management

Additional Information

Great understanding of RDBMS (Relational Database Management Systems) Architecture, SQL (Sequential Query Language) DML and DDL as well as Data Modeling Concept.

Proficient with the privacy components of the HIPAA Compliance Plan.

Speaks and write English and French.

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