Customer Service High School

John McGlothin

Email: ********@************.***

Address:

City: Lancaster

State: TX

Zip: 75146

Country: USA

Phone: 469-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable counselor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Educational Background:

High School Dipolma from Prairie View A&M, Prairie View TX 1/2001 to 5/2005 (Education)

High School Dipolma from Prairie View A&M, Prairie View TX 1/2001 to 10/2012

High School Dipolma from Wiley College, Prairie View TX 1/2001 to 10/2012

Job History / Details:

Executive Summary

Success-driven with over 15 years of experience in management, counseling & team development. Dependable counselor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Core Qualifications

Exceptional interpersonal communication

Effective leader

Customer service-oriented

Conflict resolution

Cross-functional team management

Project management

Policy/program development

Professional Experience

April 2012 to Current

Hickory Trails Hospital DeSoto, TX.

Psychology Counselor Therapist

Provides individual, group, and crisis counseling relative to personal and social problems.

Maintains up-to-date files on clients.

Supervises practicum students as appropriate to level of training.

January 2004 to July 2011

City of Dallas Dallas, TX.

Director of Housing for the Transitional Housing Program II

Identified, assessed, and evaluated clients Physical and Mental needs. Partnered successfully with other agencies to provide housing for Dallas's homeless.

Counseled homeless individuals,families and groups to design and implement creative programs that enhanced social skills, critical thinking, and built self-esteem. .

Developed and maintained clinical records for program documentation according to organizational standards pertaining to mental and chemical dependency.

October 2002 to December 2003

Turtle Creek Manor Dallas, TX.

Housing Coordinator/Counselor

Worked directly with clients as, I developed comprehensive individual service plans.

Assisted clients in developing better life and critical thinking skills.

August 2001 to June 2002

Lancaster Independent School District Lancaster, TX.

Special Education Teacher

Incorporated learning strategies to capture and modify behavior

Implemented self-questioning memory strategies and modeling.

Fostered a patient supportive learning environment.

November 1999 to August 2001

Dallas Challenged Inc. Dallas, TX.

Case Manager

Facilitated supportive services for family and child counseling

Conducted community outreach benefiting clients and their families.

June 1996 to October 1999

Morning Light Inc. Marshall, TX.

Housing Director

Hired, trained, coached, mentored and supervised a staff of 15 care providers to ensure smooth adoption of new programs.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Increased profits by 20 percentage in one year by launching a recycling and conservation of electrical power for the company.

Approved monthly budgets and biweekly scheduling of employees.

Reviewed caseloads and Authorized payroll.

Education

2005 Prairie View A&M Prairie View, TX.

Master of Arts Education

2003 Prairie View A&M Prairie View, TX.

Master of Arts Counseling

1996 Wiley College Marshall, TX

Bachelor of Science Business

Affiliations

Saint James Chapter Masonic Lodge

African American Museum Volunteer

Black Academy of Arts & Letters

Contact this candidate