Customer Service Manager

Joseph Johnson

Email: ********@*****-********.***

Address:

City: Coral Springs

State: FL

Zip: 33067

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Manager with 11 years in retail and customer service. Solid team player with an upbeat and positive attitude.

Educational Background:

High School Dipolma from Broward College, Coconut Creek FL 1/2001 to 8/2004 (Business Administration/Finance)

Job History / Details:

Career Overview

Personable and responsible Manager with 11 years in retail and customer service. Solid team player with an upbeat and positive attitude.

Core Strengths

Telecommunication skills

Problem solver

Active listening skills

Conflict resolution

Inventory control

Markdown/promotional procedures

Store maintenance

Adaptability

Excellent communication skills

Courteous demeanor

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved customer conflicts to prevent losing their business.

Customer Interface

Greeted customers upon entrance and informed them of the weekly sales.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Product Sales

Increased department sales by 8 percentage compared to the previous year by training the to sell new innovative products.

Multi-tasking

Utilized all resources necessary and directed employees to other departments as needed to complete job duties.

Work Experience

10/22/2012 12:00:00 AM

Retail

January 2011 to October 2012

The Home Depot Fort Lauderdale, FL

Night Operations Assistant Store Manager

In this position, I am responsible for the monitoring of inventory levels within the store while focusing on customer service, in stock and store appearance.

Maintained cleanliness and presentation of receiving/shipping department and sales floor.

Conducted weekly walkthroughs with the Store Manager to discuss all interior visual displays including store window presentation.

Assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders..

Reviewed sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Great interpersonal and communication skills

Good problem solving skills in ambiguous situations., Ability to motivate the team, Ability to be attentive and demonstrate active listening skills.

June 2010 to January 2011

THE HOME DEPOT Hollywood, FL

Merchandising Assistant Store Manager

Helped drive sales goals and achieve monthly quota figures.

Facilitated accurate markdowns and monthly inventories.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Communicated all store initiatives and promotions to customers and employees to generate return business.

Assisted customers and store employees with store and product complaints.

Maintained cleanliness and presentation of stock room and production floor.

Monitored employee and customer interactions to ensure world class customer service was being provided.

Communicated with vendors regarding back order availability, future inventory and special orders.

Conducted weekly walkthroughs with the Store Manager to discuss all interior visual displays including store window presentation.

June 2006 to June 2010

The Home Depot Pompano Beach, FL

Department Manager

This position required me to be accountable for the department's associates, presentation, inventory, and shopability.

Described product to customers and accurately explained details and care of merchandise.

Routinely answered customer and employee questions regarding merchandise and pricing.

Additionally, setting goals that are specific, measurable, achievable, and time specific was a driving factor in delivering productive results.

Achieved sales goals and service performance requirements of nearly 6 percentage year over year by training employees to sell the new and innovative products.

Earned management trust by serving as key holder, responsibly opening and closing store.

September 2004 to June 2006

Precision Response corporation Margate, FL

Quality Assurance Specialist

I really enjoyed the Quality Assurance Department mainly because I was exposed to the daily functions of the company.

On a daily basis, I would assess the inbound calls for a specified group of specialists

Prepare daily reports that were forwarded to clients,

Provide necessary feedback to the Managers and specialists to ensure progress.

March 2004 to September 2004

Precision Response corporation Margate, FL

Team Manager

During the high call volume period, I was asked to supervise 25 new hired specialists.

Computed accurately the forecast call volumes and average answer speed reports

Answered questions regarding clients and products, while maintaining knowledge of the teams successes and opportunities

Assisted customers in person and via telephone.

February 2001 to September 2003

Precision Response corporation Margate, FL

Escalations/Lead Specialist

Handled the inbound and outbound calls for Philip Morris to provide customers with solutions and information to their problems

Helped out with daily reports

Monitored shift and break times.

Assisted irate customers in person and via telephone.

October 2000 to February 2001

Precision Response corporation Margate, FL

Technical Sales Representative

I held this sales position on this company known as IDT Long Distance.

My objective was to sell long distance packages to potential customers.

I maintained a 40 percentage conversion rate for the 4 months that I was employed at the company.

I excelled magnificently in rebutting and persuading customers to switch over to IDT Long Distance.

Educational Background

August 2004 Broward College Coconut Creek, FL

Associate Degree Business Administration/Finance

[3.0] GPA

Coursework in Business Administration and Organizational Development

Additional Information

HONORS & AWARDS

executive homer awards for world class customer service

Commended by District Manager and awarded the Leadership Award.

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