Customer Service High School

Tamara Winn

Email: ********@***********.***

Address:

City: Austin

State: TX

Zip: 78724

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ambitious Customer Service Supervisor experienced with managing complex projects and driving productivity improvement.

Educational Background:

High School Dipolma from Lydon Baines Johnson, Austin TX 1/2001 to 6/1989 (General)

High School Dipolma from Austin Community College, Austin TX 1/2001 to 10/2012

Job History / Details:

Summary

Ambitious Customer Service Supervisor experienced with managing complex projects and driving productivity improvement.

Highlights

Skilled trainer

Focused on customer satisfaction

Skilled trainer

Scheduling

Deadline-oriented

Customer-focused

Effective workflow management

Meticulous attention to detail

Experience

November 2010 to Current

Reavis Rehab & Wellness Center Roundrock, Texas

Front Office Supervisor

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Developed rapport with the customer base by handling difficult issues with professionalism.

Resolved customer questions, issues and complaints.

Intake coordinator

Scheduler

Payment posting

Liaison between patients and therapists

November 2008 to Current

Marshall's Department Store Austin, Texas

Sales Associate

Cashier

Key-coordinator for cashier's

Make lunch and break schedules during my shift

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Resolved customer questions, issues and complaints.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

January 2007 to November 2010

Fredrick Shaw Austin, Texas

Hygiene Coordinator

Knowledge of medical and dental codes

Seek authorization for patients

Perform daily opening & closing functions

Prepared daily deposits

Excellent communication skills shown through presenting treatment plans,

scheduling and patient care

January 2004 to January 2007

Austin Oral & Maxillofacial Surgery & Associates Austin, Texas

Surgery Coordinator

Assisted some of the doctors with certain procedures

Daily scheduling from multi-phone system

Ability to handle responsibilities and task simultaneously

Verify hospital benefits for surgeries

Present financial arrangements for patients

Education

1989 Lydon Baines Johnson Austin, Texas

High School Diploma General

Austin Community College Austin, Texas

N/A Business

2 years with no completion of degree

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