High School Customer Service

Tolani J Hudson

Email: ********@******.***

Address:

City: Chicago

State: IL

Zip: 60620

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Individual with exceptional decision-making skills and the ability to work independently or as part of a team to meet company and department needs. Possess a strong work ethic, and professional demeanor while showcasing great initiative to learn more.

Educational Background:

High School Dipolma from Computer Learning Center, Chicago IL 1/2001 to 4/2000 (Computerized Business Systems)

High School Dipolma from John Marshall Metropolitan High School, Chicago IL 1/2001 to 10/2012

High School Dipolma from John Marshall Metropolitan High School, Chicago IL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Committed and motivated Individual with exceptional decision-making skills and the ability to work independently or as part of a team to meet company and department needs. Possess a strong work ethic, and professional demeanor while showcasing great initiative to learn more.

Core Qualifications

10-key proficient (9,500kpm) and 75 wpm

Report transcription and proofreading

Highly organized with superior attention to detail

Spreadsheet creation, entry and formulation

Energetic Self-starter with professional manner

Motivated Proficient and familiar with a vast array of skills, office equipment and technologies: including but not limited to Microsoft Office Suite(s), and Lotus Notes 123

Problem Solver Sufficient with preparing Training Materials

9 years experience in a fast-paced, deadline driven environment

Experience

July 2011 to Current

Customer Service Associate/Representative

AonHewitt / Spherion - Lincolnshire, IL Extensive Client based training in different areas of HRBPO (Payroll, Time & Labor, and Workforce Administration) and Defined Benefits (Pension) and Client Specific training. Focusing on providing attentive and accurate information based on Employee & Retiree specific needs being available and flexible for more training and or shift / team changes. Take up to at least 20-30 calls a day while keeping my adherences at or above 95 percentage daily.

05/2005 to 11/2009

Mintel International Group Ltd Chicago, Illinois

Senior Editor

Updated training materials and procedure handbooks when needed updating Help IT department enhance the database when procedures became outdated Made sure the Production Department Members were cross trained on all functions of the Department Attended several enhancement meetings with top Salesman and department Supervisors to make sure we were all on the same page far as capturing the information Ran reports daily to make sure that any bonuses were paid out when applicable.

11/00 to 05/2005

Mintel International Group Ltd Chicago, Illinois

Data Entry Clerk/Team Leader

Made sure all worked processed was updated to a subscriber based website daily Checked the work that was processed to make sure that the inputted accurately Ran individual reports daily that provided information to make sure that the department was producing at least 70,000 pieces in a 21 day turnaround cycle Provide training in areas where Team Members showed weakness to ensure accuracy Made sure that company policies and regulations were adhered to by each member including myself (Lead by Example).

Education

2007 Capri Garfield Ridge School of Beauty Culture,

Degree Computerized Business Systems

1997 John Marshall Metropolitan High School Chicago, Illinois

Diploma General Studies

1997 John Marshall Metropolitan High School Chicago, Illinois

CNA Certificate Health Occupations

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