Customer Service Quality Control

Leif Lopez

Email: ********@************.***

Address:

City: sacramento

State: CA

Zip: 95833

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A vibrant positive attitude along with a strong set of skills ranging from management to customer service. Over the years I have obtained many useful techniques that apply to a range of many different positions: inventory scheduling and quality control are just a few of the task that some of these abilities apply too. Also I am detailed and thorough I can read people well and not to much escapes my intellect. When it comes to computers I am very literate and posses the ability to learn any program quickly and easily, furthermore I can type at 37 wpm accurately, and I can write detailed and descriptive reports on anything I observe. In closing I believe my self to be a qualified and skillful worker with a high enough intellect to learn any thing and a strong desire to want to learn everything.

Educational Background:

High School Dipolma from ADULT ED, Elk Grove CA 1/2001 to 3/2003 (GED)

Job History / Details:

Profile

A vibrant positive attitude along with a strong set of skills ranging from management to customer service. Over the years I have obtained many useful techniques that apply to a range of many different positions: inventory scheduling and quality control are just a few of the task that some of these abilities apply too. Also I am detailed and thorough I can read people well and not to much escapes my intellect. When it comes to computers I am very literate and posses the ability to learn any program quickly and easily, furthermore I can type at 37 wpm accurately, and I can write detailed and descriptive reports on anything I observe. In closing I believe my self to be a qualified and skillful worker with a high enough intellect to learn any thing and a strong desire to want to learn everything.

Highlights

Food handlers card

Focused and disciplined

High volume production capability

Focus on portion and cost control

Inventory management familiarity

Cash handling

Commercial deep fryer and slicer operation

Excellent multi-tasker

Culinary knowledge

Restaurant management

Proven leader

Delivers exceptional customer service

Neat, clean and professional appearance

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

September 2011 to August 2012

Radio city pizza las vegas, nv

line cook

Provided courteous and informative customer service in an open kitchen format.Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Set up and performed initial prep work for food items such as soups, sauces and salads.

February 2010 to August 2011

Papa Johns san leandro, ca

Assistant manager

My day to day duties included but were not limited to making sure all prep was done and we had enough staff and product on hand to ensure our costumers got what they wanted in a timely manner as assistant manager I was also responsible for making sure we did not fail our costumer service compliance also quality control checking to make sure every pizza sent out was the right pizza going to the right costumer and it fit into papa john's standards other duties assigned to me were making sure store was kept clean, opening and closing duties involving ensuring large contract orders got to their destinations on time in the mornings as well as inventory, and reconciling all money at the end of the night.

April 2007 to January 2010

xcel alarms walnut creek, ca

Lead tech

As the lead tech I installed and maintained over 500 alarm systems for Xcel alarms. Through working with costumers in their home I obtained a refined sense for customer service. My day to day duties included but were not limited to installing and maintaining alarm systems as the lead tech I was also responsible for ordering equipment scheduling techs for installs trouble shooting systems over the phone also up selling equipment and maintaining costumer relationships. Furthermore I was also responsible for training new techs in the field on-site as well as training techs on new state of the art equipment, as well as safety procedures and corporate standards and regulations

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