Manager High School

Jessica Wade

Email: ********@*********.***

Address:

City: Tallahassee

State: FL

Zip: 32305

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Guest Service Manager professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Rickards High School, Tallahassee FL 1/2001 to 5/1986 (General Studies)

Job History / Details:

Professional Summary

Experienced Guest Service Manager professional with strong leadership and relationship-building skills.

Core Qualifications

Team leadership

Strong verbal communication

Quick learner

Extremely organized

Conflict resolution

Excel in spreadsheets

Microsoft Office

File/records maintenance

Reports generation and analysis

Financial records and processing

Experience

August 2012 to Current

Hampton Inn Tallahassee, Florida

Guest Service Manager

Responsible for leadership, direction, and oversight of the daily operations of the Front Desk Department and Housekeeping Department.

Assists General Manager to develop, implement, promote, direct and follow through on actions and activities to achieve the hotel's business goals.

September 2011 to August 2012

Hampton Inn Tallahassee, Florida

Executive Housekeeper

Responsible for leadership, direction, and oversight of the Housekeeping Department.

Trained all housekeeping staff, prepared schedules, and conducted quarterly evaluations.

Conducted inspection for all guest rooms before arrival to insure guest satisfaction.

January 2008 to January 2010

Marriott Tallahassee, Florida

Assistant General Manager

Assist the General Manager in daily functions of the hotel. Responsible for the leadership, direction, and oversight of the daily operations of all hotel staff.

Assisted in implementing innovative programs to increase employee loyalty and reduce turnover. Conducted employee training, established reporting guidelines, while completing all tasks and responsibilities in a complete and accurate manner.

November 2006 to January 2008

Marriott Tallahassee, Florida

Front Desk Manager

Responsible for leadership and training of all Front Desk staff.

Greeted, registered and assigned rooms to guests of hotels or motels.

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Computed bills, collected payments and made change for guests.

Contacted housekeeping or maintenance staff when guests reported problems.

Education

1986 Rickards High School Tallahassee, Florida

High School Diploma General Studies

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