Management Human Resources

Linchi kwok one page resume Document Transcript

Linchi Kwok, Ph.D.304 Lyman Hall Syracuse University Syracuse, NY 13244 315-***-**** abo930@r.postjobfree.com http://linchikwok.blogspot.com/Expertise Energetic hospitality professional, with insight in Chinese, American, and Cantonese cultures. First-hand experience in meeting outbound Chinese tourists expectations, as well as training and developing managerial talent for the hospitality industry Strengths in curriculum development, research design, mixed methods, qualitative and quantitative analysis Strategic thought leader in social media, service operations, and organizational behaviorTraining and Developing Experience Kauffman Professor of Entrepreneurship and Innovation, Syracuse University Feb 2011 - present Assistant Professor of Hospitality Management, Syracuse University Aug 2009 - present o Classes developed and taught: Managing Service Organizations in Social Media, Leadership and Career Management, Hotel and Resort Operations, and Hospitality Human Resource Management. o Classes developed: Advanced Social Media Strategies for Service Organizations, Advanced Lodging Management, and Sport Venue Beverage, Catering, & Food Management Graduate Part-Time Instructor and Teaching Assistant, Texas Tech University 2002/2003; Jun 2006 Aug 2009 o Class taught: Managed Services (On-Site Foodservice Management) Conducted 20+ presentations at international conferences and career development events (e.g., dinner etiquette)Selected Industry Experience Consultant for Sheraton Syracuse University Hotel & Conference Center, Syracuse, NY Mar 2012 May 2012 o Provided consulting and translation service to support Starwood s corporate-wide effort of welcoming outbound Chinese tourists within the property; the hotel met the requirements set by Starwood. Blog Writer and Administrator Jan 2010 - present o Perspectives about online reviews were quoted in The New York Times, 8/19/2011, http://nyti.ms/p7Yl03 o Strategies of how hoteliers can respond to online reviews were cited and quoted in the cover story in Voyager s World, 12/2011. http://j.mp/yTHTBZ and http://j.mp/wJHjss Front Office Manager at the Crosswaters Ecolodge & Spa, Guangdong (GD), China Sep 2005 Jun 2006 o Led the department of 30+ team members until the hotel s grant opening and I moved back to the U.S. Front Office Agent/Management Trainee in (Marriott) Rotary House in Houston, TX Aug 2003 Jun 2004Selected PublicationsKwok, L., & Yu, B. (In press). Spreading the social media messages on Facebook: An analysis of restaurant business-to-consumer communications. Cornell Hospitality Quarterly, special issue on Information-Based Strategies in the HospitalityIndustry.Kwok, L. (In press). Exploratory-triangulation design in mixed methods studies: A case of examining graduating seniorswho meet hospitality recruiters selection criteria. Tourism and Hospitality Research.Kwok, L., Adams, C.R., & Feng, D. (2012). A comparison of graduating seniors who receive job offers and those who donot according to hospitality recruiters selection criteria. International Journal of Hospitality Management, 31, 500-510.http://bit.ly/TnqEiUKwok, L. (2012, March). Are you ready to face the HR challenges created by Web 2.0? Hotel Business Review, specialissue on Hotel Human Resources: The Biggest Challenges. http://bit.ly/yX4Jno.EducationTexas Tech University, Ph.D. in Hospitality Administration, 2009Syracuse University, iMBA in Organization and Management, 2013 (anticipated)Texas Tech University, M.S. in Restaurant, Hotel & Institutional Management, 2003Guangdong University of Business Studies (Canton, China), Bachelor of Economics in Tourism Administration, 1999Foreign LanguagesCantonese and Mandarin (Native), Japanese (Limited working proficiency), and French (Elementary proficiency) LinkedIn profile: www.linkedin.com/in/linchikwok Bio and curriculum vitae: http://bit.ly/P3drLs