Manager Customer Service

Stephen Fulwider

Email: abo92a@r.postjobfree.com

Address: **** ****** ***** **

City: Ruskin

State: FL

Zip: 33570

Country: USA

Phone: 813-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Profile:

I'm hard working, dedicated individual offering 20 years of experience in management operations, customer service. client relations, and team facilitation. I'm well developed in oral and written communication skills, create and ensure a enjoyable, entertaining and exciting work environment that is dynamic and productive. My positive leadership skills fosters teamwork, good employee morale, motivation and open communication.

Areas of expertise:

Management: Coordinating/Staffing/ Scheduling/Budgeting/Training

Professional Skills:

I have handled the personal aspects of management, such as, employee evaluation, skill development, scheduling, and motivation. I have managed the whole operation from interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

On the business level, I have analysis of operations, cost, and forecast data to determine progress towards stated goals and objective. It is important to research and analyze opportunities to stay competitive in the industry.

I have developed my skills in handling various personalities and being able to relate to all levels of employee and customer. This helps determine the appropriate measures to succeed progressively in the common goal.

Knowledgeable of MS Office Suite, Print Master, Macro Media Authorware, and able to adapt to any proprietary system.

Professional Accomplishments:

Trained the management staff in supervisor development and HR requirements

Owner/Instructor/Operator: The American Dealing School, Las Vegas, NV

Trained new employees in job duties and responsibilities

Florida Life Insurance License (Nov 2011) Life, Health, and Annuity

Designed Professional Manuals (Employee, Management, Minimum Internal Control)

Professional Experience:

Seminole Hard Rock Casino- Tampa, FL (Table Games Supervisor)

Casa Blanca- Mesquite, NV (Shift Manager)

Choctaw Casino- Pocola, OK (Table Games Manager)

Training/Management Consultant- Independent (OK, WI, NV, BC, Canada, IL)

Excalibur Casino, Las Vegas (HR Training Manager)

Education:

MA- Communication & Training, Governors State University, IL

MA- Certificate: Industrial Organizational Psychology, Chicago School of Professional Psychology

BA- Psychology, Stress Mgt/Health, Governors State University, IL

MA- Certificate Industrial Organizational Psychology, Chicago School of Prof. Psychology

AA- Hospitality, Community College of So. NV, Las Vegas, NV

Contact this candidate