Customer Service Manager

Background in Restaurant and Retail Management (Arlington)

Date: 2012-11-07, 2:48PM CST

see below

I hold a degree in Communications. I have seven years of management experience in the Entertainment and Restaurant industry; as well as a year of experience in multi-unit management. I am currently seeking any promising opportunity where I can utilize the experience I have in new and different ways. I take pride in representing myself with the utmost integrity and being personable with all of those around me. I am looking for a company that is well established and where there is opportunity for growth. I have the experience and knowledge to bring new, fresh ideas to your company. I have posted my resume below for you to review. If you have any questions for me or would like to set up an interview, I have also provided my contact information. Thank you and I hope to hear from you soon.

6806 Forestview Drive, Arlington, TX 76016 817-***-**** *************@*****.***

David Bozeman

Experience

04/2011-Present

Zinga Frozen Yogurt

Fort Worth, TX

Area Developer/General Manager

Assisted in the development and openings of three separate locations in the Dallas/Fort Worth area.

Oversee marketing, finances, accounting, human resources, and other related functions in addition to the day-to-day operations.

Manage operations involving food control, labor control, local networking, training, customer service, safety, cleaning, profit and loss, hiring and recruiting, and training of employees.

05/2003-02/2011

AMC Entertainment, Corp.

Irving, TX

Operations/Marketing Manager

Began working as a member of the Floor Staff working in box office, concession, and as usher.

Promoted to Staff Lead where I supervised approximately 60 employees in total. I was put in charge of stocking and inventory in the Food and Beverage Department, and responsible for keeping concession profits above the budget set by corporate. I trained Floor Staff in the proper operations of electronic cash registers, and motivated the concession staff to provide the best movie-going experience possible.

Promoted to Operations Manager where I assisted the theater's Managing Director with daily operations. I managed approximately 60 employees and 10 Staff Leads. One of my primary responsibilities was to maintain a smooth flow of business, and handle all customer complaints and concerns in the Guest Services Department. I recruited and trained all new hires in every area within the theater. I was responsible for counting the daily cash receipts and making deposits of up to $50,000. As Operations Manager, I conducted Management Basic Training classes including: Customer Service, Sales, and Safety and Security Issues. I also acted as Marketing Manager where I oversaw all promotions and events. I developed new ideas and methods to increasing the theater's sales performance by communicating directly to various companies and the general public.

Education

2006-2010

University of North Texas

Denton, TX

Bachelor of Arts, Communication Studies

Minored in Business Administration

References

References are available on request

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