Customer Service Sales
Resume:
Awesome Skill Sets Here!
************@*****.***
KIMBERLY DAVIS
Addison, Texas 75001
************@*****.***
SKILLS
negotiates/resolves differences, provides feedback, provides well-thought out solutions, gathers appropriate information,
works well with others, supportive, shares credit, delegates effectively, accepts responsibility
forecasts/predicts, identifies problems, meets goals,, gathers information, solves problems, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals
manages conflict, delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes charge
EXPERIENCE
Womack Machine Supply
1/2012 -- Current
Customer Service Coordinator
Farmers Branch, TX
Performing this position has helped me to be more prepared, organized and be a step ahead in my role. As a Customer Service Coordinator it is requiring of me to have a more supportive nature, but still be able to lead and think on my own. I have found myself to effectively address issues and provide a resolution within a timely manner by remembering to maintain a friendly nature with vendors and inter-departments .Rapid thinking and reactions are necessary for success I brought into this role. Possessing strong supportive skills has come into play by being able to keep the flow of communication open, prioritize and always follow-up has allowed me to provide excellent customer service and maintain a high level of customer satisfaction.
● Maintain positive relationships with customers and factory
● Provide customer support to inside/outside sales staff
● Routine duties entail entering customer orders, sending out confirmations, checking inventory availability, billing, filing, and providing support to inside/outside sales staff.
● Report accurate delivery dates and order status to customers, using supplier acknowledged ship dates
● Maintained quarterly scores of above 90% in quality and delivery to vendors
● Weekly reporting of inventory availability and promised delivery dates
● Daily reporting of open quotes to Sales Managers
● On a daily basis, generate and export into Excel spreadsheet and email Commissionable Gross Profit report to Customer Service Representatives and Sales Managers.
● Reference Oracle Applications for sales orders, availability and quantity of inventory
● Receive purchase orders, file vendor packing slips, verify bill of lading to pick slips and notify warehouse of any discrepancies
Calais Condominiums
8/2010 -- 8/2011
Assistant Community Manager
Dallas, TX
As an Assistant Manager this position expected me to wear many hats. As I successfully wore many hats I was able to put out fires before they grew. This responsibility required me to be flexible, to address, re-act and quickly resolve to issues. Exuding a positive attitude and the willingness to lead and succeed created windows of opportunity to take the property from a Class D level to a Class B level within 6 months.
● Market properties, process applications, approve leases and post rental payments.
● Entered Resident and Prospect activity including move-ins, move-outs, notices to vacate, renewals, and follow up on completed maintenance service requests and resident satisfaction.
● Prepared billings to Residents, collect delinquent rents, manage collection accounts and perform move out inspections
● File evictions, process invoices, manage resident issues.
● Vendor partnerships and requests as needed
● Prepare, complete and pass all required City of Dallas Annual Inspections and re-certification.
● Maintain file management, record keeping, copying, office supply/equipment (i.e. photocopy, coffee maker, etc.) and maintain inventory including ordering distributing and stocking.
● Distribution of incoming, outgoing mail (i.e. courier, postal); along with interdepartmental mail.
● Manage reception by greeting all incoming guests, clients and vendors, answering and screening all incoming calls, fielding routine questions and opening/distributing all deliveries.
● Enter expense, time reports, balancing and budgeting.
● Accounts Payable which consisted of a 3-point matching of purchase orders, packing lists, and invoices.
All-In-One Network Solutions
1/2008 - 2/2009
IT Sales/Purchasing Assistant
Addison, TX
Self-discipline and the ability work without supervision and being reliable is key in fulfilling the duties as a Technical Sales Assistant. A great advantage for me is having hardware and software knowledge which enabled me to be comfortable executing my duties. It allowed me to breeze through easily and focus more on servicing the customers and inter-department team.
● Placed and expedited orders for products and materials. This includes but not limited to IBM, Toshiba, Avaya, HP and various software licenses. (Cisco, VMware, Microsoft, Blackberry Licenses and Trend Micro)
● Negotiating timely delivery commitments with vendors. This entailed, placing scheduled orders with vendors in order to ensure that product is delivered as requested to meet customer and Sales needs.
● Performed varied purchasing assignments to procure product to meet customer demands on. These may include, but are not limited to, buying special requested product for internal use.
● Took upon myself to become a liaison between the Sales Representatives and the vendors. This involved communicating with Sales reps regarding product availability, product cost, order accuracy, etc.
● Maintained an open line of communication between distribution centers to determine product availability. Work with Inventory control to monitor inventory levels on product to help determine quantities and types of product to buy for technical department.
● Coordinate with Finance to match invoices with products/materials ordered and received.
● Trouble tickets and resolve tickets.
● Reception -- answering multi line phone system
Management Recruiters of Addison
2007
Executive Assistant / Recruiter Support
Addison, TX
The opportunity to work closely with upper-level executive management was important to my success as an Administrative Position. Working side by side assisting the President of the company opened up the pathway for me by building my confidence about making quick smart decisions when necessary. Throughout my work history my open-minded personality, ability to adapt to changes and being quick-witted made challenges less difficult to deal with.
● Manage President's and all recruiter's schedule/appointments, travel arrangements, mail and handle phones.
● Screens incoming calls and correspondence and responds independently when possible.
● Perform references checks for potential candidates
● Conduct online resume searches and copy and paste valuable assets of resume into a very eye-catching format for clients of interest
● On a daily basis contact candidates of interest in various job opportunities via phone and email
● Arrange and coordinate all meetings
● Manage a group of recruiters with clientele casework and properly distribute all potential candidates appropriately amongst recruiters
● Reception- answering multi line phone system
EDUCATION
Woodlawn High School
Class of 1994
Baton Rouge, La
Diploma
Johnson & Wales University 1994-1996
Providence, Rhode Island
Major: Computer Science
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