Customer Service Design
Resume:
e-Portfolio (written)
Jamil Eric Wilkins
Newark, NJ 07102
*******@****.***
http://www.linkedin.com/in/jamilericwilkins
I use my creative, communication, and teaching skills to provide customer service as well as plan on-going special events for the University, share my understanding of the proper use and many applications of Adobe Creative Suite and Microsoft Office, and to develop instructional material for faculty and students. I also encourage the adoption of the advertisement methods used in public relations through social media, newspaper articles, and face-to-face engagement in order to further educate students on the activities, events, and resources granted by their student government; and further educate professors and students on the benefits and opportunities of instructional design.
Experience
Technology Advisor, NJIT; Newark, NJ 2010-PresentCreated student and faculty tutorials Collected and Prepared Data generated to assist with instructor outcome research Facilitated dissemination of new Instructional Technology through Social Media Wrote an article explaining the conferencing tool Wimba and how it is used to support instruction Analyzed the learning needs and goals of instructors to assist with classroom presentations and course content design
Student Senate, NJIT; Newark, NJ 2009-2011 Served as Chair of Public Relations, Secretary of Correspondence, and Communication & Media Representative Used Photoshop and Publisher to design invitations and advertisementsAlso designed promotional items, such as t-shirts and giveaways, for events Oversaw projects and supervised a team of critical thinkers, designers, writers, and marketers Planned and hosted monthly events, including managing project budgets Wrote proposals and review reports for new events and budget requests Maintained rapport with printing companies and supporting services.Published articles, newsletters, and videos to maintain live communication Commanded the use of Social Media to reinforce promotions and relationships with constituency.
Education
New Jersey Institute of Technology, Newark, NJ BS Professional and Technical Communication, 2011
New Jersey Institute of Technology, Newark, NJ MS Professional and Technical Communication, 2013
SkillsPhotoshop - resize, color correct, batch rename and other common image manipulation tasks DreamWeaver - basic website design Flash Interactive text and animation schemes Camtasia Relay - audio, still, and video recording & publishing Microsoft Office Suite - Word, PowerPoint, and Excel
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