Customer Service Manager

Pedro De la Cruz

Email: ********@***********.***

Address:

City: Miami

State: FL

Zip: 33174

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with 7 years of extensive experience in Parking operations in the hospitality industry. Prove ability to work in a fast-paced.

Educational Background:

High School Dipolma from Caribbean University, Santo Domingo Pueblo NM 1/2001 to 4/2002 (sales and marketing)

Job History / Details:

Executive Summary

Accomplished Manager with 7 years of extensive experience in Parking operations in the hospitality industry. Prove ability to work in a fast-paced.

Core Qualifications

Aggressive hospitality

Leadership

Great relationship

Loss prevention

Claims

Revenue Control

Kronos

Microsoft Office

AVPM software

PMS software

Bilingual (English & Spanish)

Employee Scheduling

Valet Parking Operations

Professional Experience

May 2012 to November 2012

Usa Parking System Miami Beach, Fl

Parking Operation Manager at Eden Roc Renaissance beach resort & spa

Held full responsibility for valet parking operation. Supervised performance of team members, delivered training on improving efficiencies and customer service. maintained great relationship with our client.

Attend to everyday meeting to discuss projects and assignments, plan strategies and suggest improvement.

Work closely with the front office, helping increase the GSS in the arrival and departure experience.

Monthly reports and revenue control.

October 2010 to May 2012

Usa Parking System Miami, Fl

Assistant Parking Manager at JW Marriott Marquis Miami

Supervised performance of team members, delivered training on improving efficiencies and customer service. maintained great relationship with our client.

Attend to everyday meeting to discuss projects and assignments, plan strategies and suggest improvement.

Work closely with the front office, helping increase the GSS in the arrival and departure experience.

Monthly reports and revenue control.

Valet Parking operation for social events up to 1500 pp

October 2008 to October 2010

Usa Parking System Miami Beach, Fl

Assistant Parking Manager at Eden Roc Renaissance beach resort & spa

Supervised performance of team members, delivered training on improving efficiencies and customer service.

Attend to everyday meeting to discuss projects and assignments, plan strategies and suggest improvement.

February 2005 to October 2008

Uptown Parking corp Miami, Fl

Parking Manager at One Miami Condominium

Entire Parking Operation

Revenue Control

Daily meetings for improvement in service

Payroll

Schedule

Loss prevention

Claims

Education

2002 Caribbean University santo domingo,

Marketing sales and marketing

Keywords

BS in Marketing

Certificate of Merit in Customer service

Certificate of Achievement training in customer service

Contact this candidate