Customer Service High School

Samantha Clark

Email: ********@*****-*******.***

Address:

City: Dallas

State: TX

Zip: 75237

Country: USA

Phone: 972-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented and Customer-service focused professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Texas Women s University, Denton TX 1/2001 to 5/2006 (Business)

High School Dipolma from Mountain View College, Denton TX 1/2001 to 11/2012

High School Dipolma from El Centro College/ VA Hospital, Denton TX 1/2001 to 11/2012

High School Dipolma from El Centro College, Denton TX 1/2001 to 11/2012

High School Dipolma from Texas Southern University, Denton TX 1/2001 to 11/2012

High School Dipolma from David W. Carter, Denton TX 1/2001 to 11/2012

High School Dipolma from, Denton TX 1/2001 to 11/2012

Job History / Details:

Career Focus

Detail-oriented and Customer-service focused professional with strong technical skills and the ability to learn concepts quickly.

Core Qualifications

Excellent research skills

Microsoft Office, Excel, PowerPoint proficiency

Planning/coordinating

Excel in Customer Service

Self-starter

Leadership abilities

Critical thinker

Education and Training

Present Texas Women's University Denton, Texas

Business

Member of Progressive Black Student Organization

Publicity Chairman and Co Event Chairman

May 2009 Mountain View College Dallas, Texas

Core Curriculum

2007 El Centro College/ VA Hospital Dallas, Texas

Phlebotomy Courses and Externship

JUN-2007 to 10-OCT Phlebotomy

Top Performer Achievement Award

2007 El Centro College Dallas, Texas

Credit Courses

29-JAN-2007 to 15-MAY Core Curriculum

Texas Southern University Houston, Texas

Business

Coursework in Marketing, Public Relations and Promotions Management

2006 David W. Carter Dallas, Texas

High School

24-MAY,

Accomplishments

Customer Relations:

Greeted and assisted customers.

Answered phones and responded to customer inquiries.

Process Improvement:

Documented process to train new assistants.

Recognized by peers and management for going above and beyond normal job functions.Managed call flow with up to 50 calls in queue per minute.

Work Experience

11/7/2012 12:00:00 AM

December 2011 to February 2012

Express Employment Professionals FEB Corinth, Texas

Warehouse Batch Puller/ Shipping Clerk

My job duties at Anderson was as a CD/DVD/Book Batch Order Puller for clients such as Wal-.Mart and Best Buy.

While working for K&N I was a shipping clerk were I performed QC Checks.

as well as processing shipping the orders.

August 2012 to October 2012

MTC Sanders Estes Unit Venus, Texas

Correctional Officer

Maintain custody and control of male offenders as they begin to transition in to the community.

December 2004 to November 2012

What-A-Burger Dallas, Texas

Drive-Thru and Front Cashier

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Served orders to customers at windows, counters and tables.

Cut and chopped food items and cooked on a grill or in fryers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

November 2012 to November 2011

Dagar Heating and Air Conditioning NOV Carrollton, Texas

Outside Sales

My job duties include cold calling to the local customers and offering free promotions,.and setting up appointments for those customers that choose the promotion. Provided accurate and appropriate information in response to customer inquiries.

April 2010 to August 2010

Denton State School APR Denton, Texas

Active Treatment Provider

My job duties included assisting individuals with everyday thing and help them to become.

more independent and help them prepare for transition into the community.

Jun-23-2008 to Aug-15-2009

Correction Corporations of America Jesse R. Daws Dallas, Texas

Correctional Officer

While working At Dawson State Jail I was required to maintain custody and control of both.

male and female offenders and help promote safety in the prison setting.

April 2008 to June 2008

Eurest Cafeteria Dallas Morning News Dallas, Texas

Cashier

My job functions were checking out customers and maintain cleanliness in the front dining area.

May 2008 to January 2010

West End Revitalizing Dallas, Texas

Event Staff

While working with the revitalizing committee I help with various events such as Cinco de Mayo and 4th of July.

December 2007 to April 2008

Greyhound Lines Dallas, Texas

Customer Service Representaive

While working at Greyhound I gave price quotes, bus departures and ticket purchase over the phone.

October 2007 to November 2007

Kelly Services Allstate Insurance Irving, Texas

Customer Service Represenative Auto Claims

While working at Allstate Insurance I was required to take auto claims and make sure that customer received the best customer services during that process.

December 2006 to December 2008

Wal-Mart Stores Desoto, Texas

Sales Associate and Cashier

While working at Wal-Mart I was a Sales Associate and Cashier.

My duties were to check.people out and stock grocery aisles.

December 2005 to November 2006

Potbelly Sandwich Works Houston, Texas

Cashier

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Contact this candidate