Customer Service Six Sigma Project

Sara Reese

Email: ********@***********.***

Address:

City: Pittsfield

State: MA

Zip: 01201

Country: USA

Phone: 413-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient Certified Spanish Medical Interpreter with experience in the Nursing industry. Familiar with Meditech system. Personable, hardworking, and service-driven. Detail-oriented professional with strong technical skills, and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from Berkshire Community College, Pittsfield MA 1/2001 to 11/2012 (Nursing, Languages)

Job History / Details:

Career Focus

Proficient Certified Spanish Medical Interpreter with experience in the Nursing industry. Familiar with Meditech system. Personable, hardworking, and service-driven. Detail-oriented professional with strong technical skills, and the ability to learn concepts quickly.

Core Qualifications

Bilingual

Detail oriented

Customer Service

Professional demeanor

Team leadership and participation

Computer literate

Customer Satisfaction

Excellent communication skills

Academic Preparation

2015 Berkshire Community College Pittsfield, MA

Associates Nursing, Languages

Current Student

Accomplishments

I train newly hired CNA's in the processes of the Emergency Room Department, I was involved in the Six Sigma project which is an improvement system for existing processes falling below specification, and looking for incremental improvement in our Department.

I am Currently attending Berkshire Community College to attain a degree in languages and Nursing. I am CPR certified, and trained to work under stressful conditions in a fast paced environment.

Work Experience

July 2007 to Current

Berkshire Health Systems Pittsfield, MA

Certified Nursing Assistant/ Certified Spanish Medical Interpreter

Ensured quality of patient care by being attentive, supportive, and diligent in following through with requests, and monitoring of patients well being.

January 2005 to June 2007

Springside Of Pittsfield Nursing Home Pittsfield, MA

Scheduler

Scheduling, managing detailed scheduling to ensure adequate staffing.

January 1993 to December 2004

BCARC Pittsfield, MA

Residential Supervisor

Supervisor at a residential program for adults with mental disabilities providing necessary skills and supervision needed to integrate in the community.

Contact this candidate