Customer Service Plant

Kandace McDuffie

Email: *********@********.***

Address: **** *** ***** ** **

City: Washington

State: DC

Zip: 20012

Country: USA

Phone: 202-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kandace N. McDuffie 1514 Van Buren Street NW aa Washington DC 20012

202-***-**** aa *********@********.***

Objective: To obtain a supervisory position in a customer oriented industry geared towards a fast paced environment. To also utilize my computer and communication skills.

PROFESSIONAL EXPERIENCE

Aggregate Industries; Washington, DC December 2010 aaa September 2012

Plant Supervisor

Managed the day-to-day operations of aggregate based construction materials, within the concrete division. Supervised 36 company employees to ensure that appropriate tasks are assigned, proper procedures are being followed, and high quality customer service guidelines are being met. Managed staff membersaaa KPIaaas, work schedules, and approved weekly time sheets. Assisted with any necessary training on how to appropriately operate equipment and trucks. Performed quality control duties such as concrete temperature, air and slump testing; moisture control; and contamination levels. Created concrete mix designs. Troubleshoot any issues that drivers encountered while at the plant, on the way to specific jobs, and while out on the jobsites. Formulated concrete mixtures and identified false information to prevent errors. Ensured the cleanliness of the plant and that all assigned tasks were completed. Communicated with customers if any issues arose when services are rendered. Participated in monthly safety meetings. Worked with the environmental department to make sure we met the plant guidelines monthly. Contacted any contractors when outside help is needed with plant operations.

Vinos Home Improvement; Washington, DC June 2005 aaa December 2010

Shift Supervisor

Trained other employees with proper maneuver of equipment and the right way to do demolition procedures. Installed appliances and hvac systems. Removed debris from homes and delivered debris to landfills. Performed lawn care treatments with disease control sprays and preventative disease sprays. Also sprayed the weeds with a spray that would prevent them from coming back. Groomed the lawns by mowing them and trimming the bushes. Planted trees, shrubs and flowers throughout the lawns. Helped finish sidewalks and driveways with concrete. Checked the finished tasks to ensure they met the specified criteria.

Virginia Concrete; Arlington, VA April 2007 aaa December 2009

Batcher & Driver

Tested batching materials daily for the moisture. Received manifests for customeraaas order and created mix designs used for customers. Inspected, tested and batched the specified slump of each customeraaas order prior to concrete leaving the plant. Performed daily pre- and post- trip inspection on assigned trucks. Adjusted slump of concrete before leaving plant to ensure order for customer was correct. Delivered specified slump to the customer within designated time and collected COD's if necessary. Trained drivers on proper techniques of QC procedures and helped to assist other drivers. Worked directly with dispatch and management to ensure plant protocol. Notified the batcher of specific duties. Ordered supplies when needed. Meticulously maintained the cleanliness of assigned truck. Opened and closed plant weekly.

J. Preston Company; Washington, DC September 2001 aaa September 2006

Supervisor

Supervised 5 10 member staffs throughout the dc region. Assigned employees to their specified government location. Proactively performed various office duties such as scheduling, payroll, filing and faxing paperwork. Handled monthly evaluations and helped employees to work efficiently. Trained employees on proper use of cleaning materials and equipment. Effectively handled customer complaints. Helped contact potential clients for future work. Helped build the company by creating a strong customer service based team.

Education & Post-education training

ACI Certification

May 2011

Smoke School Certification

Annually 2010 aaa 2012

Bartendersaaa Certification April 2010

State of Virginia Department of Transportation (Certification to Batch Concrete) March 2009

C-1 Driving School

September 2006 aaa November 2006

Commercial Driveraaas License October 2006

Paul Lawrence Dunbar Senior High School

June 2001

SPECIAL ATTRIBUTES

Hospitable

Results-Driven

Coachable

Detail-Oriented

Dependable

Professional

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