Customer Service High School

Bih-Anka Wanchia

Email: ********@*********.***

Address:

City: Little Rock

State: AR

Zip: 72210

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My professional goal is to obtain long-term employment with an organization. Utilizing my customer service background I plan to grow with a company.

Educational Background:

High School Dipolma from J.A. Fair, Little Rock AR 1/2001 to 5/2012 (General)

High School Dipolma from Pulaski Technical, Little Rock AR 1/2001 to 11/2012

Job History / Details:

Professional Summary

My professional goal is to obtain long-term employment with organization. Utilizing my customer service background I plan to grow with company.

Core Qualifications

Hardworking

Organized

Customer focused

Works well as team

Cold calling

Collections/Billing

Inbound Calls

Types 40wpm

Experience

April 2012 to November 2012

ATT Lr, AR

Customer Assistant

Served as a front-line technical support agent for high speed internet customers. Kept record of interactions with customers while providing excellent customer service. Used multi-lined phone to call customers back who needed further assistance. Worked as team to get resolution for customers when needed

February 2012 to July 2012

First Collection Services Lr, Ar

Customer Service Rep

Calling customers to collect balances on accounts receivables. Securely processed credit/debit transactions and handled multi line phone system. Provided excellent service to customers and documented notes from calls for others to read.Also reached collection goal at the each shift.

October 2007 to April 2009

Market Strategies Lr, Ar

Research Interviewer

Used automated dialer to call and rate customers satisfaction with products or services received. Recorded comments from customers into database. Followed processes to handle escalations while providing great customer service.

Education

2008 J.A. Fair Little Rock, Ar

High School Diploma General

Pulaski Technical Little Rock, Ar

n/a Business Management

References

References Available Upon Request

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