Manager Customer Service

JOHN DOE

**** ***** ***** ****@*****.*** Phone: 000-***-****

Dallas, TX 75032 Cell: 111-***-****

Director of Strategic Sourcing Director of Purchasing Director of Procurement

Senior purchasing professional with 18 years procurement expertise in:

Strategic Sourcing, Contract Negotiation, Financial Analysis, Project Management,

Strategic Planning, Leadership, Contract Law, and Process Improvement.

Consistently delivering cost savings greater than 10% of purchased dollars.

Certified Fellow Practitioner in Inventory Management (CFPIM) Certified Purchasing Manager (C.P.M.)

HIGHLIGHT OF ACCOMPLISHMENTS

Leadership: Reduced $10-15M (10% of total budget) in non-payroll general and administrative

expenses at critical time of industry downturn. (XO Communications)

Strategic Planning: Decreased costs $53M in 2001 by integrating technical and financial plans

into strategic sourcing plan. (XO Communications)

Contract Negotiations: Saved up to $200M annually through advanced contract negotiations.

(XO Communications/MCI)

Problem Solving: Reduced expenses $2.5M and increased internal customer service 20% with

overhaul of corporate travel program. (XO Communications)

Organizational/Staff Development: Built cost efficient procurement team from start up.

Recruited and developed 21 employees (management and staff level) in three departments.

(XO Communications)

Process Improvement: Led Oracle Financials procurement system implementation integrating

cross-functional financial systems. Achieved fast track implementation in six months. Improved

reporting and increased operational efficiency. (XO Communications/MCI)

EMPLOYMENT SUMMARY

XO Communications Director of Procurement Reston, VA

10/99 11/01

Developed and executed strategic sourcing plans for leading broadband communications provider with

annual sales of $1.2B and 6,000 employees. Worked with senior management to create and implement

cost-savings initiatives and business practices aligned with business objectives. Directed and supervised

corporate purchasing group of 16 (purchasing managers and purchasing agents).

Negotiated major contracts:

o Saved $10M in $100M contract with Cisco systems for routers.

Saved $1.5M in $20M contract with GE Capital for servers.

o

Saved $1.5M in $10M Microsoft Enterprise Licensing Agreement

o

Saved $1.6M in $10M contract with Toshiba for desktop and notebook computers.

o

Reduced procurement operating costs over 20% ($350K) by implementing automated online

procurement system. Created performance measurement system achieving consistent 100% goal

attainment.

Sourced over $500M while reducing non-compliant purchases from 25% to less than 1% of total

dollars spent by creating strategic sourcing plan, which included front-end sourcing acquisition

process. Continued

JOHN DOE

Page Two

XO Communications (Continued)

Saved $53M (10% of total purchasing) through strict spend analysis and opportunity assessment,

leading to vendor cost savings during industry downturn.

Reduced annual cost of wireless service $1.5M through identifying and eliminating 2,000 non-

essential wireless users and negotiating contracts and services with Nextel.

Cut travel expenses 11% with overhaul of corporate travel program. New contracts negotiated for

all travel and travel management. Created new travel policies and procedures, motivating greater

employee compliance.

Oracle Corporation Managing Principal Consultant Irving, TX

9/98 10/99

Used strategic sourcing skills to provide consulting services on resource management applications for

major clients of Oracle Industrial Sector, a leading global supplier of software with annual revenues of

over $10B and 43,000 employees. Developed objectives and work plans by mapping business

requirements and identifying gaps. Configured product applications and trained client personnel.

Increased cash flow with improved order processing efficiency. Reduced cycle time by four to six

weeks on outstanding invoices to third parties. Eliminated inventory of third party products by

integrating information from Motorola s customer order system into Oracle purchasing.

Reduced Ryder Truck Rental s financial settlement time from two weeks to three days, improving

cash flow. Customized Oracle product to integrate information from dealers point of sale.

MCI Communications Senior Manager Richardson, TX

Network Systems Procurement 6/83 9/98

Negotiated and managed strategic sourcing of technology related products and services and served as

client liaison for global communications provider with sales of $24B and 60,000 employees worldwide.

Analyzed, reviewed and finalized buyer sourcing decisions. Conducted major contract negotiations.

Other positions held: Manager Network Services Procurement and Senior Manager Asset Management

Services.

Saved more than $100M in negotiated cost reductions and avoidances by negotiating innovative

contracts with key strategic technology suppliers.

Eliminated $20M in inventory and improved order fulfillment rate from 85% to 98% by

negotiating just-in-time delivery contracts with a reduced number of suppliers through a

competitive sourcing process.

Led team to achieve ISO 9000 certification for procurement group in six months (original target:

12 months) contributing to increased competitive standing in global market.

Cut $2.5M in annual procurement operational costs by eliminating 30% of suppliers and

implementing a competitive bid process.

Implemented Oracle Financials Management System in six months for MCI, achieving significant

improvements in operational cost efficiencies and reporting.

EDUCATION

Amber University, Dallas, TX MBA (Finance, with academic distinction), 1988

Ohio State University, Columbus, OH BS (Business Administration), 1976

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