Sales Quality Assurance

Resume for Wesley Summers - A worker with a very diverse skillset

WESLEY SUMMERS

http://www.linkedin.com/in/wessummers

WESLEY SUMMERS

******.*******@*********************.********* ENTERPRISE SOLUTION ARCHITECT

Areas of expertise include:

New Product Deployments Training Course Development Sales Process Auditing & Reengineering

Program Management Vendor Relationships SDLC Business Intelligence Infrastructure Management ERP User Adoption Six Sigma Sales Applications Brio Executive Presentations Siebel CRM Integration & Deployment Data Modeling Business Modeling Financial Reports Strategic Partnerships Technical Integrations Business-to-Business (B2B) Sales Metrics Design SLA s Forecasting Staff Development Pre and Post Sales Support (M&A) Mergers & Acquisitions

PROFESSIONAL EXPERIENCE

MCAFEE, Plano, Texas April 2011 Current

Senior Enterprise Solution Architect / Senior Business Process Architect

Key Highlights: Designed solutions for McAfee s (MDM) Master Data Management SystemsDesigned multiple CRM On Demand data cloud data archiving strategiesDesigned D&B (Dun & Bradstreet) PDH account solutionsDesigned solutions for channel partner sales transactions managed via webpage or applicationsDesign Oracle CRM On Demand 4-4-5 calendar solutions & custom fiscal calendars.Design solutions for enhancing CRM On Premise & On Demand functionality.Designed CRM On Premise data archiving strategy and coordinated with McAfee legal to define archiving standards.Train McAfee IT employees on proper strategies & processes to effectively resolve Oracle Service RequestsTrain McAfee IT employees on the proper methods for submitting data into Oracle Support TeamsNegotiate Oracle Services Request resolutions between Senior Oracle Executives and Senior McAfee ExecutivesManage Oracle Critical Accounts escalations for critical Oracle issues at McAfee.Manage McAfee s Oracle CRM On Demand bug and enhancement requests directly with senior Oracle CRM On Demand product development executives.Manage the relationship & requirements presentations between the Oracle Account Team and McAfee s Executives.Utilize project meetings with staff, project managers, and developers to allow me to design solutions to automate, upgrade, or expand applications to assist McAfee Sales and Support teams.Deployed CRM mobile device clients to McAfee Sales in 2012 & trained sales operations on mobile client usage on Apple and Blackberry devices.

FANNIE MAE, Dallas, Texas April 2010 April 2011

Senior Business Analyst

Key Highlights: Assess business operations and processes of assigned office or business unit to identify inefficiencies in procedures, information flows and handoffs, decisions, communications pathways and ways in which systems supporting these can be enhanced.Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s).Create, design, and format technical specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units; serve on project team accomplishing these functions.Provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production.Execute queries, analyses, or reports from applications for operations or management staff of assigned business unit(s), or develop specifications for such queries or analyses to be performed by others.Serve as team, project, or technical lead in project involving definition of business processes or development of technical / business specifications for new or modified business management or operational software.

SUN MICROSYSTEMS / SUN FEDERAL INC, Dallas, Texas October 2000 - March 2009

Sales Operations Architect / Program Manager IV

Key Highlights: Designed integration of multiple global StorageTek sales systems into Sun s sales system from disparate global StorageTek sales databases with a saving of $1 million a month in support costs.Optimized sales approval process, and standardized North and South America to a single product sales approval process for all high end server sales while implementing quality assurance to external customers. Increased Sun s user adoption of employee daily VPN usage from 20 users to 22,000 daily worldwide in 12 months. Managed the user requirements analysis, functional solution design, quality assurance, and solution deployment of technology-enabled sales solutions and training to account executives and engineers. 9 years of functional experience in application design, development, testing, and implementation of business applications with 4 years as the U.S. CRM testing and design manager.Advanced skills in program/project management including project planning and execution, resource planning, scope control, risk, and issue management.Proven ability to work effectively with multicultural global sales functional and technical teams.Designed U.S. SeeBeyond sales data integration into Sun s sales system during company merger. Facilitated the facilities cost saving to Sun in 2001 of $500,000,000 as a result of the two work from home user guides I wrote and distributed worldwide.Managed and implemented business requirements for reseller sales tools for Western Hemisphere. Defined business user needs, evaluated workflows, and documents and translated requirements into system solutions and specifications, and managed system development.Managed federal data security compliance for all CIA, IRS, DEA, and FBI sales transactions in accordance with DOD 204.404-70, DD 254, DD 441, FAR 52.204-2, and FAR 53.204-1.

LUCENT NETWORK CARE PROFESSIONAL SERVICES, Dallas, Texas April 1999 - May 2000

Managing Sales Consultant/ Global Accounts Coordinator

Key Highlights: Managed delegation and training of 38 site managers for Microsoft partner contract compliance. Developed and implemented strategic business plans to enhance standard certifications of five (5) offices, thus attracting five (5) new business partners in those regions. Created and implemented the distribution of marketing, engineering and sales resources, resulting in the successful distribution to all remote employees and 45 office sites globally.

DELL COMPUTER CORPORATION, Round Rock, Texas November 1997 - April 1999

Manager III / Sr. Sales Project Consultant

Key Highlights: Created the Microsoft MCSP program at Dell Headquarters, 14 Dell offices worldwide and 2 factories, in 10 months with the designation as the largest Microsoft solution provider site in the world.Restructured Dell s product support process for Microsoft products worldwide, resulting in company savings of $40 million in reduced staff time and customer complaint resolution time and a $45,000 employee bonus.Structured and implemented the first global server deployment at Dell for Nestle resulting in a $3.3 million dollar customer deal.Managed Wal-Marts relationship with Dell for email software and hardware deployment to 3800 stores resulting in a $5.3 million dollar customer deal.Managed Nortel s relationship with Dell for a hardware deployment resulting in a $3 million dollar customer deal.Managed the analyzing of business requirements, designing effective technology-based solutions, and successful deployments for all Dell customer sales orders over $500 million.Served as the sales liaison between Dell sales management, the Dell factory, and the Dell s largest customers. Negotiated worldwide pricing contract with Executrain, saving Dell 50% in global employee training costs. Published case study of my successful restructure of Dell, on Microsoft.com with 60,000,000 readers with a discussion of it in PCWeek Magazine.

EDUCATION

University of Phoenix, Dallas, TX - Bachelor of Science in Management

Certified Personal Fitness Trainer, Dallas, TX

Siebel University: Using Analytics (Siebel 7.7)

Contact this candidate