Customer Service High School

Janae Price

Email: ********@*************.***

Address:

City: Anaheim

State: CA

Zip: 92804

Country: USA

Phone: 714-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Educational Background:

High School Dipolma from Loara High School, Anaheim CA 1/2001 to 1/1997 (College Prep)

High School Dipolma from Rancho Santiago College, Anaheim CA 1/2001 to 11/2012

Job History / Details:

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Highlights

Reservations and booking system experience

Concierge duties

Adaptability and responsiveness

Knowledge of Anaheim

metropolitan area

Exceptional multi-tasker

Operations management

Fluent english with clear speaking voice able to listen and understand request and respond with appropriate action

Able to work in fast pace environment at high performance level

Strong computer skills

Experience in accounts receivable and billings able to balance internal bank can use a calculator without error

Work well as part of a multi-disciplinary team

Accomplishments

Creative entrepreneurial skills utilized to increase new business as part of a QA/oversight committee

Reduced number of guest complaints by effectively defusing issues with tact and diplomacy

Successfully managed front desk operation efficiently minimizing overtime and sick time for staff members

Multiple awards for Meritorious Service

Experience

June 2006 to Current

Taylin-Sky & Associates Anaheim, Ca

Administrative Assistant

Performed regular telephone contact with contracted staff to assign needed services and billing

Provided efficient customer service to clients.

Open and show properties for sale or lease to prospective clients

Coordination of documentation required for compliance in timely manner

Adhered to high standards of confidentiality according to state and company guidelines

General office duties, up calls and messaging, filing and managing client files.

December 2002 to March 2006

New Life Christian Center Global Ministry Anaheim/Buena Park, Ca

Pastoral Assistant

Planned and executed special events and fund raisers

Reviewed, researched and negotiated insurance bonds for special events.

Reported and consolidated company financial performance.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

January 1999 to September 2002

Anaheim Marriot Anaheim, Ca

Rooms Controller Front Desk Supervisor

Greeted and registered guest

Issued room keys and escort instructions to concierge

Verified customers' credit and established how the customer would pay for the accommodation.

Recommended top dining and entertainment options for guests in the local area

Supervised property staff ensure compliance of safety and security standards

Notify Management immediately of any guest, employee, or cash concerns without delay

Education

1996 Loara High School Anaheim, Ca

High School Diploma College Prep

Participant in School Band

Participant on Cheer squad

Participant in Drama Club

Participant in Vital Link program at Disney University

1996 Rancho Santiago College Santa Ana, Ca

Certification Hospitality

Microsoft PowerPoint certification

Office Administration coursework

Affiliations

Taylin-Sky & Associates peer focus group

Contact this candidate