Customer Service Manager

Russell Baker

Email: ********@************.***

Address:

City: Roanoke

State: VA

Zip: 24019

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Convience store Manager with proven ability to establish rapport with customers and build winning teams.

Educational Background:

High School Dipolma from Phillips Jr. College, Daytona Beach FL 1/2001 to 2/2003 (Business Management / Accounting)

Job History / Details:

Career Overview

Results-driven Convience store Manager with proven ability to establish rapport with customers and build winning teams.

Core Strengths

Markdown/promotional procedures

Store maintenance

Inventory control

Invoice processing

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Energetic work attitude

Active listening skills

Quick learner

POS systems expert

Opening/closing procedures

Large cash/check deposits

Invoice processing

Top Store sales performer

Courteous demeanor

Proficient in cash management

Documentation

Multi-Task Management

Vendor Management

Scheduling

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Supervised, Supported, Trained new employees and managers

Work Experience

December 2007 to November 2012

Apple Market Daleville, Virginia

Store Manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.

Conducted daily and weekly walkthroughs with the Assistant Manager and General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Communicated with vendors regarding back order availability, future inventory and special orders.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor.

Implemented marketing strategies which resulted in 12 percentage growth of customer base.

Dedicated to continuously improving sales abilities and product knowledge.

Educational Background

Phillips Jr. College Daytona Beach, Florida

Business Management / Accounting

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

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