Customer Service Sales

Herman P Munet

Email: ********@*************.***

Address:

City: Baton Rouge

State: LA

Zip: 70816

Country: USA

Phone: 225-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Gas and Retail Store Manager with 7-year career with the state of Georgia 3rd largest private company. Assisting with the daily management of sales, operations, guest services, and accounting functions. Providing associates with necessary supervision and development while maintaining positive relationships with vendors. Successful in both startup and turnaround management roles -having propelled multiple stores in Georgia and Louisiana to #1 and #2 respectively in regional and district areas in sales and customer satisfaction while simultaneously lowering shrink in area stores and staff turnover to all-time lows during my career with RaceTrac. Comprehensive background leading all aspects of store operations (merchandising, sales, customer service, inventory, personnel and payroll management, competitive gas pricing, associate development-leading to many associates moving up to supervisor and management roles within the company) reinforced by a strong military background of 10 years.

Educational Background:

High School Dipolma from Acworth Community College, Acworth GA 1/2001 to 6/2006 (Applied Science)

Job History / Details:

Career Overview

Gas and Retail Store Manager with 7-year career with the state of Georgia 3rd largest private company. Assisting with the daily management of sales, operations, guest services, and accounting functions. Providing associates with necessary supervision and development while maintaining positive relationships with vendors.

Successful in both startup and turnaround management roles-having propelled multiple stores in Georgia and Louisiana to #1 and #2 respectively in regional and district areas in sales and customer satisfaction while simultaneously lowering shrink in area stores and staff turnover to all-time lows during my career with RaceTrac.

Comprehensive background leading all aspects of store operations (merchandising, sales, customer service, inventory, personnel and payroll management, competitive gas pricing, associate development-leading to many associates moving up to supervisor and management roles within the company) reinforced by a strong military background of 10 years.

Core Strengths

Retail Store Operations

P&L Management

Budgeting & Cost Controls

Shrink Reduction/Loss Control

Merchandising Strategies

Customer Service Excellence

Teambuilding/Training/Super-

vision

Inventory Management

Competitive Gas Pricing

Accomplishments

Customer Assistance

Diligently completed all assigned tasks, working overtime as needed. Building relationships with gas & merchandise vendors

Quality Communication

Interacted with local and regional affiliate stores in Louisiana ensuring reliable continuity of RaceTrac company store protocols.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing Cognos sales figures and merchandise sales reports.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Store Operations

Staging store promotional packs for maximized product sales.

Maintaining store cleanliness inside and outside

Daily merchandise inventory counts, auditing

A/R & A/P invoices for merchandise orders

Unloading truck orders

Work Experience

February 2005 to May 2012

RaceTrac Petroleum Inc Baton Rouge/Akron, Louisiana/Georgia

Store Manager/Development Supervisor

Promoted to oversee startup and daily operations for new and existing RaceTrac Stores in Georgia and Louisiana including (applying for necessary permits, store hardware set-up, stocking merchandise, taking inventory and pricing) Human Resource ( interviewing potential associates, weekly scheduling, new-employee & existing employee training)

Excelled in building and motivating store supervisors and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers and supervisors.

P&L, Shrinkage Control, Loss Prevention, Creating New Sales Strategies, Executing Corporate Programs (WOW experience, employee workshops) Driving Optimal Customer Satisfaction, Associate Productivity

Educational Background

2010 U.S. Airforce Akron, Georgia

Associate of Applied Science Security Forces Fire Team

Security and Surveillance (Force Protection)

Team Building and Leadership Training

Associate's Degree in Communications February 2000-April 2004

U.S. Army Active Duty/ St. Louis, MO/ S. Korea

Infantryman/ Company Communication Chief

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