Manager Developer

** ****** ***** ********@*****.***

Terence Chan Toronto, ON Home: 416-***-****

M1W 3W4 Cell: 416-***-****

Writer and editor experienced with a wide variety of writing styles, including

Summary

technical writing, academic papers, web content, and marketing material.

Lifelong computer user experienced with many tools, including:

Skills

HTML/CSS FrameMaker Photoshop

Microsoft Help DITA Microsoft Office

Technical Writer at i4i (Dec 2009 February 2012)

Work

Wrote installation and qualification protocols (300-500 pages each)

Experience

in Microsoft Word

Wrote installation and administration guides (20-50 pages each)

using Adobe FrameMaker

Wrote help files and release notes that were tailored for each

customer release

Created press releases, datasheets and images in collaboration with

marketing department

Updated website with new pages, menu items, and images

Tivoli Information Developer at IBM Canada (January 2009 April 2009)

Updated over 700 DITA topics for accuracy, style, and best practices

Fully indexed Tivoli Provisioning Manager troubleshooting guide

Created installation guide in collaboration with development team

Worked with developers to track and resolve documentation defects

for all Tivoli components

Freelance Proofreader (February 2000 June 2000)

Proofread essays for university students

Writer for www.sc2gg.com (June 2008 January 2009)

Personal

Wrote weekly articles on South Korean professional gaming

Writing

Wrote style guide to improve consistency between writers

Projects

Gathered sources and researched own material

Head Editor for manga fan translation group (July 2006 June 2008)

Edited script and ensured most faithful translation possible

Edited pages and re-inserted text using Adobe Photoshop

Wrote style guide to ensure consistency between editors

Managed and organized project from start to finish

Seneca College (Graduated October 2009)

Education

Technical Communication Graduate Certificate (co-op)

Graduated with High Honours

University of Toronto (Graduated June 2007)

Honours Bachelor of Science degree

Double majors in English and Psychology

Memberships Member of the Society of Technical Communication since 2009.

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