Customer Service Training

Brian Lander

Email: abo8ew@r.postjobfree.com

Address: Middletown

City: Middletown

State: OH

Zip: 45044

Country: US

Phone: 513-***-****

Skill Level: Any

Salary Range: 80000

Primary Skills/Experience:

* Pilot, Flight Line and Aviation Program Management

Educational Background:

Embry-Riddle Aeronautical University

1986-01-01 to 1988-01-06

Aeronautical ScienceAeronautical Science

Job History / Details:

Brian Dean Lander

7900 Trinity Shore Circle Middletown, OH 45044

Contact: 513-***-**** Email: abo8ew@r.postjobfree.com

OBJECTIVE:

To obtain a position in Aviation Management

SKILLS SUMMARY:

Pilot, Flight Line and Aviation Program Management Professional with classroom and practical experience, excellent oral and written communication skills, demonstrated interpersonal skills, and proven oversight expertise. Integral member of any staff, able to serve organizational needs in leading and directing projects, delegating and completing work in a timely manner; proven ability to foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission.

Extensive experience coordinating airport, flight line and personnel operations

Research, training, customer service and supervisory expertise

Technical knowledge with the ability to analyze technical solutions to address strategic programmatic and operational needs

Proven leadership abilities with excellent problem-solving skills at all organizational levels

Self starter who can work individually or with a team

Proven ability to analyze programs and make recommendations for improvement of productivity and effectiveness

WORK EXPERIENCE:

Chief Pilot, Flight Operations 05/1996 Present

Comair Airlines 40 HPW

Erlanger, KY $102,000 PA

Supervisor: Alex McCall, 859-***-****

You may contact.

Job Description: Administrate the daily operational routines of all assigned pilots and operational control over the airline.

Job Responsibilities:

Recruit, interview and assess prospective employees; proffer employment to recruits when appropriate

Establish programmatic and operational objectives as needed; communicate verbally and in writing with personnel, passengers and airport employees as needed

Train, manage, evaluate and implement personnel decisions (awards, promotions, discipline, etc.)

Inspect facilities and observe work to ensure compliance with all regulatory mandates and passenger safety rules; identify discrepancies and make recommendations for improvement to the Directors of Flight Operations, Maintenance and Inflight

Develop and implement policies in compliance with the FARs, company policies and all FAA standards; identify training needs with employees and arrange for those needs to be met

Verify that all pilots are up-to-date in training and certifications; assess airmen training programs, equipment, and facilities to identify needs

Evaluate the operational aspects of programs, facilities, equipment, procedures, and overall management to ensure safe operation of the aircraft and air operations

Investigate personnel issues and incidents; document all findings in formal reports

Operate aircraft as needed and scheduled; review all operations and identify risks

Creating and updating policies and procedures for the company s Operations Manual

Build and support teams to complete projects and run programs; interact with customers on a daily basis to ensure optimum customer service and product delivery

Advise and critique subordinates to ensure continued improvement in performance; organize and maintain customer, personnel, flight and regulatory documentation in automated files

Achievements:

Developed new policies for flight operations in the areas of personnel attendance, discipline and information distribution leading to a more cohesive work unit

Built relationships and reversed a decade of poor relations with the Pilot's Union, resulting in a cohesive partnership between the airline and the union

Created new training curriculum, aids and checklists for the Line Check Airman group

Revamped the company web site to ensure it was more customer friendly

Served as a point of contact and representative with the Drug and Alcohol Recovery Program (HIMS) and assisted crewmembers in their efforts to return to work after treatment

Function as a company appointed counselor for employees returning to work after substance abuse treatment

Assistant Chief Flight Instructor, Flight Operations 04/1994 04/1996

Comair Aviation Academy 45 HPW

Sanford, FL $16,500 PA

Supervisor: Steven Moore,

You may not contact.

Job Description: Enforced FAR Part 141 and 61 as they apply to flight and ground training evaluations; trained pilots and ensured that they qualified for pilot certification.

Job Responsibilities:

Served as the Chief Flight Instructor in his absence; trained more difficult students and addressed the issues holding them back, allowing them to continue in the program

Maintained instructor level of proficiency in four different aircraft and approved training devices via weekly instructor meetings and flight evaluations

Trained and evaluated Stage Check Pilots, ensuring they met all standards of the training program

Achievements:

Standardized the program for Stage Check Pilots and created a guidelines to ensure that the evaluation process was streamlined and standard

Served as a Section Leader for the Instrument Group, implemented streamlined processes and raised the pass rate of the Group from the lowest (less than 50 percent) to the highest first time pass rate (95+) as well as the highest percentage of error free paperwork submissions

Planned and organized the company s first fleet (over 100 airplanes) relocation during a hurricane evacuation

OTHER EMPLOYMENT:

09/1992 04/1994, Carroll Air Service, Kingston, NY, Flight School Manager

EDUCATION:

Classes in Culinary Arts, Cincinnati State College, Cincinnati, OH, GPA: 3.85, 03/2010 12/2012

Classes in Aeronautical Science, Embry-Riddle Aeronautical University, Daytona Beach, FL, 08/1988 05/1998

General Education Classes, Ulster Country Community College, Stone Ridge, NY, 01/1993 04/1994

CERTIFICATES AND RATINGS:

Airline Transport Pilot: Airplane Multiengine Land, EMB-120 & CL-65

Commercial Privileges: Airplane Single Engine Land

Gold Seal Flight Instructor: Airplane Single Engine/Multiengine; Instrument

Ground Instructor: Advanced, Instrument

FCC Radiotelephone Operator Permit: Restricted

FAA First Class Medical Certificate

CERTIFICATES AND RATINGS:

T

otal: 12,292

Pilot in Command, 10,960

CL-65, 8,415

CL-65 PIC, 7,461

Turboprop, 1,130

Instructor, 2,639

Instrument, 995

TECHNICAL PROFICIENCIES:

Microsoft Office: Word, Excel, PowerPoint, Access

Internet Explorer

Ms Outlook

Contact this candidate