Customer Service Manager

KelvinL DearSr

Email: *********@********.***

Address: ** ********* ****

City: Glastonbury

State: CT

Zip: 06033

Country: USA

Phone: 860-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kelvin L Dear Sr

15 Macintosh Lane

Glastonbury, Connecticut 06033

860-***-**** (W) 860-***-**** (C)

*********@********.***

PROFESSIONAL PROFILE

A highly experiences Business Development Manager who has demonstrated the ability to lead in cutting-edge marketing skills, manage assets, increased sales and intensify profitability in a fast-paced environments. Strong business qualification with an impressive record of 28 years of hands-on experience in generating new business while maintaining established accounts. Ability to successfully analyze critical business requirements, identify potential opportunities and deficiencies, and develop innovative new concepts for enhancing competitiveness, increasing revenues, and improving profitable relationship with banking institutions and private investors.

KEY ACCOMPLISHMENTS

* Awarded Circle of Success Journey to China for outstanding sales performance; sponsored by Unitrin (Kemper).

* Awarded Key Insurance Sales Agent consecutively for 10 years resulting in travels within North American region.

PROFESSIONAL EXPERIENCE

Lark Associates of Manchester LLC Manchester, CT

President 1999 -present

* Analyze, negotiate, price and purchase an existing profitable $2 million book of business from Nationwide Insurance Company, within 6 months.

* Expand a new book of business with previous clients and referrals from prior business ventures which resulted in $1 million growth per year over two years period assuming roles in Marketing, Advertising, Relationships Management, Strategic Pricing, and Staff Management.

* Manage and supervise staff of customer service representative, licenses producers, and telemarketers in a variety of business settings as a member of the Association of Strategic Independent Agent Affiliation (SIAA) producers.

* Purchased commercial property and manages building renovation. Negotiated with individual contractors to rehabilitate building according to specifications and architectural design plans of insurance agency.

* Opened an independent agency with several companies and developed a competitive advantage within the industry creating opportunities for growth. Managed two skilled Licensed Producers and four Customer Services Representatives.

Allstate Insurance Company Inc. Manchester, CT

Manager and Licensed Agent 1984 - 1999

* Exclusive captive agent and generated a $1.5 million book of business over a period of 10 years.

* Provided innovative ideas to respond to complex problems and various projects.

* Cross-sold various products based on the client`s needs and organization`s goals.

Kelvin L. Dear Sr.

District Underwriter

* Managed Connecticut Territory with 20 - 25 agents to ensure that the submitted business aligns with company`s guidelines. Analyzed risk for acceptability and determined appropriate pricing for exposure.

* Managed monthly metrics of losses, gains, quality of service, and company resources (staff) for reporting to upper management.

EDUCATION

B.S. Business Management, New Hampshire University 1982

Manchester, New Hampshire

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