Sales Manager

Michael Dumond

Email: *********@********.***

Address: **** ********** ***

City: Orlando

State: FL

Zip: 32839

Country: USA

Phone: 407-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael Dumond

Email: **************@*****.***

4868 Fiorazante Avenue Orlando, FL 32839

Phone: 407-***-****

MANAGEMENT PROFESSIONAL

Sales Management Operations Management Team Leadership / Training

Resourceful, decisive leader who anticipates roadblocks and collaborates with stakeholders to achieve desired objectives. Enjoy a challenge. Utilizes proactive problem solving and decision making skills. Always keeps the big picture in mind and makes decisions needed to complete the tasks and achieve corporate goals. Core strengths include:

Sales Management Operations Management Team Leadership / Training

Turnarounds Team Building Troubleshooting

Start-ups Business Development Problem Solving

ACHIEVEMENTS:

Sales Management - Senior Manager for Apple Retail store with revenues exceeding $70 Million.

Results: Exceeded revenue goals by over 200%.

Team leadership and Training - Trained and coached teams of multiple channel partners or VAR's (CompUSA, Best Buy, Circuit City, AT&T and Costco) to understand and sell products. Results: Built a relationship within the various channels in which revenues continue to flourish.

Team building - Interviewed and hired candidates for part time positions in the Apple Retail Store. Results: 90% retention and over 50% are now in full time positions and beyond.

Start-ups - Introduced Apple products to Circuit City, Best Buy, and AT&T team members and management. Results: Increased Circuit City's incremental revenue by $500,000, within four months. Opened new Staples store - 3 days ahead of schedule.

Key Account Management - Opened and maintained over 30 new accounts in the New England area while ensuring the continued upgrade of Key Accounts for 6 Venders. Results: Significantly increased revenue by adding new accounts and achieved an approximate 15% increase in Key Account revenues.

Turnarounds - Increased sales from $500,000 to over 1.5MM in four years. Results: Continued program support and profitability for channel partners.

Sales/Customer Relations - Built Corporate, small business, and general public relationships through value added sales and public seminars. Results: Added between 10 to 15% incremental revenue to all departments.

Business Development - Consulted on an entirely new corporate image and missions by organizing call campaigns and marketing strategies, Proposal accepted with improvement ideas. Results: Store revenues are up 15% YOY.

Michael Dumond Page 2

PROFESSIONAL EXPERIENCE

General Manager - Altamonte Springs, FL 2011

CompUSA - Retail sales of Computer Hardware and Software

* P&L responsibility of a 15 million dollar retail big box store to ensure profitability

* Lead and motivate the team of 40 to exceed all sales and service goals

* Attained an average of 4.3 net operating income year to date 2012

* Interview and hire "A" players for our continued growth and team development

* Reduced shrink over 1.2% in the last 3 months

* Analyze sales data to determine our core products and merchandise them for maximum penetration and overall combined sales

Business Manager/Sr. Store Manager - Orlando, FL 2010 - 2011

Apple Inc - Manufacturer of Computer Hardware and Software

* Senior Manager for Apple Retail store with revenues exceeding $70 Million

* Mentor and coach the over 200-person team to embrace business solutions in the retail environment

* Designed an inbound phone strategy for organic revenue growth

* Developed a succession plan to ensure success

* Build lasting relationships for long-term revenue growth, attained a 48% repeat business and 52% new clients

* Grew the core business team from 1 to 10 team members in the first 8 months

Sales Manager Florida Operations - Orlando, FL 2007 - 2009

IMAGINiT Technologies - Software Sales and Training Solutions

* Coached and developed a multi-location 12 person sales and technical team that exceeded all goals

* Increased sales team's activity level by 51%

* Evaluated client needs and apply solution-based methodology

* Engaged the Pre-Sales team to further enhance customer confidence and solutions

* Set training schedules, on site consulting services and region wide presentations in person or via the web

* Conducted project management of training and implementation services

* Attended trade shows and training events nationally

Solutions Consultant - Orlando, FL 2002 - 2007

Apple Inc. - Manufacturer of Computer Hardware and Software

* Increased Apple revenue contribution from $350K to over $1.5 Million

* Trained over 300 members of Apple's retail channel partners (Comp USA, Best Buy, ATT, Circuit City).

* Delivered end-user and internal product presentations on Apple software

* Partnered with store management to ensure proper placement and execution of Apple marketing objectives and customer journey

* Merchandised and recommended products to enhance overall basket

Operations/Sales Manager - Westfield, MA 2001-2002

Staples - Retail sale of office supplies

* Managed Sales/Operations of the 30 person team, maintained HR records and delivered training

* Kept inventory shrink below the company threshold of .02%

* Promoted to Sales Manager, led the technology team to achieve an average of 5% service penetration

* Led Copy Center to a 15% Gross Profit using P&L data, proper staffing and customer service

* Opened a new location from the ground up, opened 3 days early

Regional Territory Manager - Manatee Marketing -Holyoke, MA 2000-2003

Representation and sales of grocery and nutritional supplements from various manufacturers.

* Drove regional sales for 6 different vendors in the New England Area

* Sales average increase of 30% over the first 6 months

* Provided superior customer service and consultative services to the local region

* Lines represented were Gaia Herbs, Jarrow formulas, Greens Plus and Spirit POS

* Opened over 30 new accounts and provided ongoing Key Account Management (Whole Foods, Wild Oats, Trader Joe's Cambridge Natural Foods)

* Attended trade shows and training events nationally

Retail Store Manager -Tunie's Super Save Nutrition Center - Coral Springs, FL 1996-2000

Retail sales of grocery and nutritional supplements

* Achieved increased sales year over year, in a multi-million, 3000 sq. ft. mall location.

* Maintained a less than .05% shrink of the over half million dollar inventory.

* Developed and motivated the 21 person staff to achieve unparalleled customer service.

* Point person in the implementation of the first computerized point of sale system

* Buyer for various direct vitamin lines (Jarrow Formulas, Gaia Herbs, New Chapter, Boiron, Enzymatic Therapy)

* Buyer for HABA and produce, as well as oversight of grocery, freezer and refer selections.

General Manager/Consultant - Choice Health - Westfield, MA 1990-2006

Retail sales of grocery and nutritional supplements

* Opened three new mall locations

* Buyer for all categories, vitamin, grocery, HABA, frozen, and refer

* Consulted on new image and look for Choice Health relocation

* Assisted in the implementation of the stores first POS system

* General Manager of both stores as well as principle buyer for second mall location

EDUCATION / PROFESSIONAL DEVELOPMENT

* Attended Holyoke Community College - Business studies, United States Navy SeaBee's 1984-1987

* Microsoft Office Suite, Windows 7, Mac OS X

* Apple Products Professional, Apple Sales Specialist

* Sales, Merchandising and Marketing seminars

* Sales and Business Seminars by: Danny Wells Inc., Jeffery Gittomer, Fish

* Attended trainings at: Enzymatic Therapy, Natures Herbs, Gaia Herbs, Nutraceutical, Jarrow Formulas, Institut Rosell

* Top Secret Clearance (inactive) Department of Defense and Department of Treasury

References available upon request.

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