Customer Service Sap
Resume:
Title:Business Analyst
************@*****.***
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NAME: ADI WARDHANA
ADDRESS:
CITY: Secane
STATE/PROVINCE: PA
ZIP/POSTAL CODE: 19018
COUNTRY: USA
EMAIL: ************@*****.***
PHONE: 610-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
ADI WARDHANA
151 South Bishop Ave #L-20
Secane, PA 19018
************@*****.***
OBJECTIVE
A position as E-Commerce Consultant / Business Analyst
SUMMARY
Four years of experience in ERP implementation
including SAP and JD Edwards
Two years of experience in team leadership
and hands-on configuration of SAP SM (Customer Service
Management) and SAP PM (Plant Maintenance)
implementation
TECHNICAL CAPABILITIES
ERP: SAP SM (Customer Service Management), SAP SD
(Sales & Distribution), SAP MM (Materials Management),
SAP PM (Plant Maintenance),
MARCAM / JD EDWARD'S Purchasing, Inventory and
Maintenance Management
Languages : HTML, C, Visual FoxPro, Pascal, Basic
EMPLOYMENT HISTORY
Pricewaterhouse Coopers, USA: ERP Consultant, 1998 -
1999
Price Waterhouse, Indonesia:
Senior Consultant, 1995 -
1998
Mattel Toys, Indonesia: Manufacturing System
Specialist, 1993 - 1994
PRICEWATERHOUSE COOPERS, 1995-1999VSAT Service Provider
(Fortune 500 company), Virginia,
1999
Business Analyst
Provided SAP SM (Customer Service Management) Post Go
Live Support
Guided SAP SM business users on using new system,
such as one-to-one assistance
Analyzed and fixed erroneous data/processes
Medical Diagnostic Manufacturing (Fortune 500
company), Delaware, 1998 - 1999
Team leader of SAP PM (Plant Maintenance)
implementation
Team consisted of 1 business user and 1 IT staff
Successfully lead and implemented SAP PM in full cycle
Conducted Project Scoping Study for SAP PM
implementation including:
- Developed SAP PM implementation detailed plan
- Conducted current PM business processes analysis
workshop
- Determined organizational units to be implemented
with SAP PM
- Determined SAP PM requirements for interfaces to
Legacy Systems
- Determined SAP PM requirements for custom
development programs
- Determined SAP PM requirements for data conversion
- Determined SAP PM requirements for custom
reports/forms
Managed PM issue resolutions and relation to
Material Management and Finance modules
Configured SAP PM system
Conducted new PM business process analysis workshop
Developed and documented new PM business process
design
Developed methodology and plan for PM data
conversion
Developed PM scenario and system testing cycles
Designed PM authorization/security system
Developed PM user training manual curriculum
Developed PM go-live plan
Largest Rice Producer Co-operative, Australia, 1998
Business Analyst
Developed Integration Testing Scenarios and Cases
Developed SAP PM Functional Testing Scenarios and
Cases
Agribusiness Division of Second Largest Conglomerate,
Indonesia, 1996 - 1998
Team leader of SAP PM (Plant Maintenance Management)
implementation
Team consisted of 2 business users and 2 IT staff
Successfully lead and implemented SAP PM in full cycle
Conducted Project Scoping Study for SAP
implementation including:
- Conducted current business processes analysis
workshop for Logistics processes
(purchasing and inventory management, customer
order and distribution management,
plant maintenance, production management, quality
management)
- Determined organizational units to be implemented
with SAP Logistics
- Determined SAP Logistics requirements for
interfaces to Legacy Systems
- Determined SAP Logistics requirements for custom
development programs
- Determined SAP Logistics requirements for data
conversion
- Determined SAP Logistics requirements for custom
reports/forms
Configured SAP PM system
Conducted new PM business process analysis workshop
Developed and documented new PM business process
design
Developed methodology and plan for PM data
conversion
Developed PM scenario and system testing cycles
Designed PM authorization/security system
Assisted PM user procedure development
Joint Venture of Japanese & Australian
Telecommunication Operator, Indonesia, 1996
Business Analyst
Conducted Project Scoping Study for SAP implementation
including:
Conducted current business processes analysis
workshop for Logistics processe
(purchasing and inventory management, customer order
and distribution management,
plant maintenance, project management)
Determined organizational units to be implemented
with SAP Logistics
Determined SAP Logistics requirements for interfaces
to Legacy Systems
Determined SAP Logistics requirements for custom
development programs
Determined SAP Logistics requirements for data
conversion
Determined SAP Logistics requirements for custom
reports/forms
Leading Rayon Fiber Manufacturer, Indonesia,
1995 -
1996
Software Implementer
of MARCAM / JD EDWARDS
Purchasing, Inventory and Maintenance
Conducted new Purchasing, Inventory, Maintenance
business processes analysis workshop
Configured MARCAM / JD EDWARDS Purchasing, Inventory
and Maintenance
Designed MARCAM / JD EDWARDS authorization/security
system
Developed MARCAM / JD EDWARDS testing scenarios
Developed user procedures
MATTEL TOYS, 1993 - 1994Manufacturing System Specialist
Improved material issuance system (automatic issuing
of material to production area
based on production schedules)
Developed capacity resources planning using
Microsoft Excel Macro
Developed machine/assembly line loading scheduling
using Microsoft Excel Macro
EDUCATION
MS,
Industrial Engineering, University of Miami,
Florida, 1991 - 1993
BS,
Computer Engineering, University of Indonesia,
Indonesia, 1986
- 1990
PROFESSIONAL DEVELOPMENT
Fundamental of E-Commerce (CBT) - Pricewaterhouse
Coopers, USA
Fundamental of Web (CBT) - Pricewaterhouse Coopers,
USA
SAP Customer Service Management - SAP, USA
Principle of Supply Chain Management - Pricewaterhouse
Coopers, USA
SAP Plant Maintenance: Preventive Maintenance - SAP,
Australia
SAP Plant Maintenance: Technical Systems - SAP,
Australia
SAP Sales & Distribution - Price Waterhouse SAP
Partner Academy Training, USA (5 wks training)
Managing Projects for Large Companies - Price
Waterhouse, Singapore
SAP Implementation Methodology - Price Waterhouse,
Singapore
ARTICLES AND PUBLICATIONS
"SAP PM (Plant Maintenance) Overview Presentation",
Pricewaterhouse Coopers, 1998
"SAP PM (Plant Maintenance) User Status Management",
Pricewaterhouse Coopers, 1999
"The mathematical relationship between Quality of
Conformance, Total Productivity, and Profit",
Fourth International Conference on Productivity and
Quality Research,
Institute of Industrial Engineers and University of
Miami, 1993
MISCELLANEOUS
Willing to travel
c
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