Customer Service High School

Joseph Hall

Email: ********@******************.***

Address:

City: Arlington

State: TX

Zip: 76006

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Possesses in-depth knowledge of both Wynguest and Choice Advantage software.

Educational Background:

High School Dipolma from Klein Forest HS, Houston TX 1/2001 to 5/2002 (High School)

Job History / Details:

Summary

Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Possesses in-depth knowledge of both Wynguest and Choice Advantage software.

Highlights

Knowledge of Arlington and surrounding areas

Exceptional multi-tasker

Hospitality expertise

Reservations and booking system experience

Excellent customer service skills

Knowledge of IFOD, Higher Power Aviation, and Bell Helicopter training locations

Experience

March 2012 to Current

Days Inn and Suites Euless, TX

Night Audit

Responsible for night audit reports, breakfast setup, DFW airport shuttle service, assisting guests with the check-in and check-out process, and handling any and all guest complaints throughout the shift.

January 2011 to March 2012

Econo Lodge Inn and Suites Arlington, TX

Night Audit

Responsible for night audit reports, breakfast setup, DFW airport shuttle service, assisting guests with the check-in and check-out process, and handling any and all guest complaints throughout the shift.

November 2008 to February 2009

ATT Dallas, TX

Uverse Tier 2 Technical Support

Working in a fast paced call center environment handling calls from field technicians installing customer services for Uverse brand products.

March 2007 to December 2008

Telvista Dallas, TX

Verizon FiOS Mentor Tier 3 Technical Support

Assisting front line agents with escalation and troubleshooting of Verizon customer calls for FiOS brand products.

November 2006 to March 2007

North Lake County Community College Irving, TX

Computer Technician Number 2

Working hands on with company technical equipment for repairs and diagnostics. Also providing technical support to college staff upon request.

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