Customer Service High School

JASKIRAN VIRDI

***.****@*****.***

** ****** *** ********, ** L6Y 2P5 905-***-**** 416-***-****

OBJECTIVE

To obtain a permanent Office Administration position at a successfully growing company that will allow me

to utilize my skills and educational experience to positively contribute towards its growth.

PROFILE

Flexible and versatile able to work under pressure and in deadline-driven environments

Excellent team-building and problem-solving skills, as well as good understanding of personal

boundaries and confidentiality

Experienced in customer service and cash handling

Excellent data entry skills and clerical skills

Experienced in making cold calls

Proven organizational skills

Excellent multitasking and time-management skills

EDUCATION

Bachelor of Science - Life Science December 2011

McMaster University, Hamilton, ON

McMaster Entrance Award Scholarship (2008) for academic achievement in secondary school

Ontario Secondary School Diploma January 2008

Central Peel Secondary School, Brampton, ON

SKILLS SUMMARY

Research/Writing

Able to obtain information from paper-based sources and electronic databases

Able to conduct literature searches using Scholar s Portal and PubMed for independent research

projects

Able to write exceptionally clear and concise lab reports and essays

Oral Communication

Excellent communication skills

Communicated very well with professors and peers in academic settings

Able to courteously communicate with colleagues to build rapport and solve problems through

teamwork

Technical Proficiency

Skilled in desktop software such as Microsoft Office (Word, PowerPoint, Excel and Publisher),

Firefox, Internet Explorer

Able to type 40 w.p.m.

Highly adaptable to learning new softwares

JASKIRAN VIRDI

***.****@*****.***

WORK EXPERIENCE

Receptionist March 2012

Alliance Employment Services, Brampton, ON

Experienced in making cold calls

Kept customer database updated

Maintained payroll book

Handed pay cheque to the employees

Copy & Print Centre Associate/Customer Service Representative July 2010 - Present

Staples Business Depot, 1250 Steeles Ave., Brampton, ON

Greet customers and determine their needs

Revise customer documents, identify customers needs, offer best solution for customers projects and

complete production jobs to their specifications.

File customer order forms and shelve their completed orders in an organized manner

Use of Microsoft 2010 applications such as Word, Excel, PowerPoint, Publisher and Internet Explorer

9 as per customers projects

Use Adobe Reader Pro X and Corel Paintshop Pro to create and review digital proofs of customer

documents

Regularly complete office correspondence between employees and management

Successful completion of large production projects, administrative filing and database management

Successfully marketed the Back-to-School campaign, which increased sales by 200%

Remain alert and courteous all the time

Attend phone calls and answer all the queries the customers might have including the type and cost of

services offered

Experienced with computer scanning, laminating, folding and binding customers documents; shipping

items via UPS

Handle cash carefully and ensure that the till is perfect at the end of the day

Handle credit/debit card payments, organize all the receipts and give respective receipts to the

customers

Help associates, in other departments, in completing their duties

Maintain clean work environment

July August 2009

Tutor

Brilliant Tutoring, Brampton, ON

Managed one whole location with a co-worker

Operated the telephone system by answering all incoming phone calls and addressing all inquiries of

parents about the tutoring program

Organized the students records on Microsoft Excel

Submitted the exact amount of cash as collected from the customers

Provided cross training to new staff

Assisted the parents, for whom English is a second language, in Hindi or Punjabi

Tutored Mathematics, Science and English to High School students

Developed effective and easily understandable lessons for students

JASKIRAN VIRDI

***.****@*****.***

VOLUNTEER EXPERIENCE

May June 2010

McLaughlin Walk-in Clinic

Greeted patients and directed to the rooms according to their turns

Registered, filed and maintained medical records and documents of the patients

Made and managed patients appointments according to the doctor s schedule

Handled and answered external as well as internal phone calls

Maintained clean working environment

Brilliant Tutoring, Brampton, ON June 2009

Tutored High School students

Maintained the students registration forms properly

Received and issued cash to the manger

Answered the telephone calls to clarify all the questions asked by the parents about the tutoring

program

February April 2007

Central Peel Secondary School, Brampton, ON

Volunteered as a book-keeper in the school library

Assured that the books are at the correct place

Helped the students to find the book that they needed

References Available Upon Request

Contact this candidate