Customer Service High School

KELLY HAMBLIN

Email: ********@**-********-********.***

Address:

City: Chestertown

State: NY

Zip: 12817

Country: USA

Phone: 518-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Commercial Insurance Professional with management experience and exceptional people skills. Versed in Commercial Insurance Underwriting and General Liability and Workers Compensation audit procedures. Desires a challenging role as a Commercial Insurance Auditor.

Educational Background:

High School Dipolma from Newfield High School, Centereach NY 1/2001 to 6/1984 (Business)

Job History / Details:

Professional Summary

Commercial Insurance Professional with management experience and exceptional people skills. Versed in Commercial Insurance Underwriting and General Liability and Workers Compensation audit procedures. Desires a challenging role as a Commercial Insurance Auditor.

Areas of Expertise

Results-oriented

Client-focused

Extremely organized

Data management

Process implementation

Client assessment and analysis

Risk management processes and analysis

Flexible schedule

Quick learner

Customer service expert

Exceptional interpersonal skills

Excellent time management

Dependable

Self-motivated

Telecommunication skills

Problem solver

Work Experience

September 2002 to Current

Upstate Agency LLC Chestertown, NY

Commercial Lines Agent/CSR

Contacted new and existing customers to discuss how their needs could be met with specific products and services.Responded to all customer inquiries in a timely manner.Managed wide variety of customer service and Served as operating system expert, providing technical support for entire organization.administrative tasks to resolve customer issues quickly and efficiently.Reviewed all clients insurance renewals including property, Workers' Compensation, general liability, cargo, disability and commercial auto documents.

June 1996 to June 2001

Travelers Insurance Glens Falls, NY

Personal Lines Insurance Sales and Service

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Formulated and enforced Service Center policies, procedures and quality assurance measures.Provided cross training to numerous staff members.Properly directed inbound calls in phone queues to improve call flow.Serviced all customers,accurately regarding their insurance coverage and assisted with any problems or changes.

Education

1984 Newfield High School Centereach, NY

High School Diploma Business

Coursework in business administration.

Professional Affiliations

Property & Casualty and Life & Health License for NYS

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