Customer Service Quality Assurance

Bruce Charles Svendsen

Email: ********@********-*****.***

Address:

City: Eagle River

State: WI

Zip: 54521

Country: USA

Phone: 715-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished college graduate seeking a position to align with degree and offers opportunity for growth. Prefer a position with competitive benefits and pay for entry level position.

Educational Background:

High School Dipolma from Eastern Illinois University, Charleston IL 1/2001 to 5/2011 (Psychology)

High School Dipolma from McHenry County College, Charleston IL 1/2001 to 10/2012

Job History / Details:

Professional Summary

OBJECTIVE: Accomplished 3.0 G.P.A. Bachelors of Art major in Psychology college graduate specializing in psychology. Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.

Skill Highlights

Culturally sensitive

Adept at conflict resolution

Deviant Behavioral Study

Data and statistical analysis

Inventory management aptitude

Verbal and Manual dexterity

Public speaking ability

Sharp critical thinker

Conflict resolution

Communications audits

Certified forklift operator

Quality assurance

Customer service-oriented/Grill Manager

Flexible schedule availability

Reliable, punctual and committed to performance

Computer Proficient

Microsoft Word

PowerPoint

Excel

Accomplishments

Conflict Resolution

Excelled at conflict resolution in Peer Mediation group. This was a specialized group for school in which peers were taught to mediate conflict for other peers.

Presenting

Demonstrated strong communication skills through speech and creativity class during college. .

Collaboration

Supported Marengo Youth Coalition which led to greater community programs.

Collaborated with team of peers and park district management for fund raising and programs for children ages 8 - 15.

Creative Problem Solving:

Advised peers during peer mediation for conflict resolution in middle school setting.

Applied knowledge learned there to resolve conflict at home.

Inventory Control

Restocked and organized items as necessary and as directed.

Product Inspection

Inspected products to ensure highest quality.

Supervision

Trained workers to perform general warehouse duties to company standards.

Professional Experience

April 2012 to September 2012

Sport Decals Spring Grove, Illinois

Order Filler/Forklift Operator

Drive forklifts safely within the building and outdoors

Maintain forklifts daily maintenance on class 2 (non-extending fork arm) and class 3 forklifts (extended fork arm)

Fill orders according to specific order

Keep storage organized as well as restocked

Observed all safety policies and procedures

October 2011 to January 2012

Express Professionals Staffing Tacoma, Washington

Front Desk Assistant

Assigned to a company for the following responsibilities:

Run Daily reports for corporate office within shift time frame

Collate packets daily with load plans, copies of bill of lading and load schematics, then scan into computer

Driver check in for appointment time

Took pictures of driver and truck for security

Provided the dock assignment to driver

Completed paper work for bills of lading

Seal loaded trailer

Final approval for truck and driver to leave premises

July 2010 to April 2011

Eastern Illinois University Charleston, Illinois

Philosophy Department Assistant

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Handled, processed and distributed confidential student information to appropriate faculty member.

Kept organized documentation of homework and test grade information for office of six faculty members.

Graded student tests and documented into appropriate faculty members grade book.

Graded student homework assignments and documented into appropriate faculty members grade book.

Scanned and copied documents as requested by faculty.

Directed incoming calls for faculty and documented messages

Run various errands to different campus departments for faculty

October 2006 to June 2008

Follett Library Resources McHenry, Illinois

Book Processor

Followed specific directions and maintained strong attention to detail when applying labels and bar codes to books.

Maintained a higher than average hourly goal for books processed on a daily basis

Quality checked books for damages and made repairs as necessary.

Assigned to Book Processing

Supported jobs in Order Filling, Stocking, Quality Assurance, Shipping, Customer Service, Sorting, Receiving and Inventory when asked to assist in work over flow.

Education and Training

May '11 Eastern Illinois University CHareslton, Illinois

Bachelor of Arts Psychology

Delta Sigma Phi Fraternity 2008 - 2011

Sergeant of Arms Maintained control and order of 18 members

Ensured GPA remains at required levels

Tracked and recorded membership attendance at meetings

Report to nationals of any misconduct between members

Dec. '11 McHenry County College Chrystal Lake, Illinois

Associate of Science Science General Education

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