Customer Service Manager

Peter Tapia

Email: ********@***************.***

Address:

City: Huntington Beach

State: CA

Zip: 92648

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional seeking a position in an elegant fine dining establishment. I have extensive knowledge of high-end ingredients and food and wine pairings. I'm an o utgoing Server offering good knowledge of hospitality etiquette, food preparation and superior customer service. I am also highly knowledgeable about most FOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Educational Background:

High School Dipolma from Palm Beach State College, Palm Beach Gardens FL 1/2001 to 4/2010 (Nutrition)

Job History / Details:

Summary

Food service professional seeking a position in an elegant fine dining establishment. I have extensive knowledge of high-end ingredients and food and wine pairings. I'm an outgoing Server offering good knowledge of hospitality etiquette, food preparation and superior customer service. I am also highly knowledgeable about most FOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Highlights

Highly responsible and reliable

Works well under pressure

Trained in liquor, wine and food service

Food safety understanding

Exceptional interpersonal skills

Mathematical aptitude

Experience

December 2008 to October 2012

J. Alexander's Restaurant Palm Beach Gardens, Florida

Server

I worked for J. Alexander's restaurant in Florida, a busy upscale steak house as a server for almost four years. During my time with that company I was responsible for welcoming guest with a genuine smile, ensuring guest satisfaction, refilling drinks when they were half full, offering specific alcoholic beverages, and specific appetizers among other duties. After working there for a year I was promoted to head server, which meant I had the responsibility to open and close shifts and supervise the other servers to make sure they did their closing side work correctly. I was also a trainer which meant I had to always be a good example to the rest of the team. Lastly, for my last 6 months with J. Alexander's I served as an expo for the salad/dessert window to ensure proper execution and presentation. I believe foot speed is extremely important as well as being organized and possessing good communication skills. I am fluent in English and Spanish and currently studying the French language.

I have a letter of reference from my former manager.

Education

2010 Palm Beach State College Palm Beach Gardens, Florida

Associate of Arts Nutrition

Accomplishments

I have traveled to many parts of the world and have had the opportunity to taste different ethnic dishes. I am looking to expand my knowledge on many other types of good quality food.

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