Customer Service Project Manager

Robert Lara

Email: ********@**********.***

Address:

City: North Aurora

State: IL

Zip: 60542

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To gain a key position where I can help achieve operational excellence by influencing strategy, leading change, and driving compelling business results. I thrive in a continuous learning environment where I can further my own personal growth, while helping mentor others towards their own career/ life passions.

Educational Background:

High School Dipolma from College Of Dupage, Glen Ellyn IL 1/2001 to 9/1998 (General Studies)

Job History / Details:

Summary

To gain a key position where I can help achieve operational excellence by influencing strategy, leading change, and driving compelling business results. I thrive in a continuous learning environment where I can further my own personal growth, while helping mentor others towards their own career/ life passions.

Highlights

Time Management

Bi-lingual

Written Correspondence

Sales Support

Project Management

Conflict Management

Customer Service

Computer Savvy

Technical Support

Billing Support

Microsoft Applications

Coaching Professional

Accomplishments

Nominated for Circle of Success Award 2011

Nominated for Dan Aaron Leadership Award 2011

Project Manager Lead for launch of Cisco Unity Tool

Participated in Comcast Cares 2007-2012

Experience

April 2010 to October 2012

Comcast Woodridge/ Tinley Park, IL

Billing and Repair Supervisor

Manage all aspects of day-today operation of billing and repair team.

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Provided accurate and appropriate information in response to customer inquiries.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Partnered with human resources in talent acquisition and interviewing of new talent for billing and repair teams.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

October 2007 to April 2010

Comcast Oakbrook, IL

Inbound Sales Supervisor

Manage all aspects of day-to-day operation of sales team.

Successfully managed the activities of up to 15 team members in multiple locations.

Monitored the daily activities of up to 15 sales support team members.

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Education

College Of Dupage Glen Ellyn, IL

General Studies

Strong focus on Business and Communications

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