Customer Service Sales

Clinton Gentry

Email: ********@*****-*******.***

Address:

City: Dublin

State: OH

Zip: 43016

Country: USA

Phone: 937-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Columbus Community College, Columbus OH 1/2001 to 10/2012 (Exercise science/Business)

High School Dipolma from Wright State University, Columbus OH 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Core Strengths

Large cash/check deposits

Store maintenance

Top sales performer

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Quick learner

Opening/closing procedures

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

August 2011 to October 2012

Columbus Schools Columbus, OH

High School Volleyball Coach

Maintained a safe environment for athletics.

Resolved conflict issues among players.

Excellent time management skills.

November 2011 to July 2012

PNC Lewis Center, OH

Teller

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Described product to customers and accurately explained details and care of merchandise.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Assisted customers with complaints regarding accounts.

Developed numerous new customer prospects or referrals.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

October 2011 to June 2012

Key Bank Columbus, OH

Teller

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Generated leads for new sales through telephone and email contact with customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Processed and issued money orders for customers.

July 2006 to May 2012

Professional Sales Associate

Educational Background

Columbus Community College Columbus, OH

High School Diploma Exercise science/Business

3.0 GPA

Continuing education in business.

Wright State University Beavercreek, OH

Engineering/Business

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